I don't write reviews as a rule. But I am going to make an exception today and recommend yap as your Internet provider. They have so many different plans on offer that you will definitely find one to fit your needs. I knew what I needed, and the sales rep was very accommodating and set me up on a plan that suits me perfectly. No extra bells and whistles, no hidden costs. Great work YAP.
Keshia Smith
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September 19, 2021
Had to leave this company. Took at least 4 visits to actually set my service up properly. The modem was changed at least 2x. Customer service isn't open weekends so good luck if your issues arise on a Saturday. Internet never worked upstairs or in front of my house. At one point I spoke to these guys every week. So glad I left. I no longer have these issues with my current provider. The headache is not worth it with these guys.
Sherry Honey
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January 31, 2018
Worst service I have ever had. Can't watch a single program without the TV freezing or being booted to the main menu. TV guide freezes while scrolling through it. I have had 5 new routers and at least 4new cable boxes in less than a year. Customer service doesn't want to hear from you if you're upset. Called tech support one Saturday and had some lady who was out grocery shopping with her kids answer the phone she told me she wasn't in the office and i would have to call back. Never had a problem with the internet but their TV service is garbage. Not to mention I was paying about $20 more per month than my daughter was for the exact same service. She actually had more stuff than I did. When I finally called to cancel my service I was told no at least a half dozen times even though I informed the man on the phone that I already had a new service set up and running. When I explained to this same person that i was disabled and travel by wheelchair he still insisted that I had to go into the office with the equipment to return it and cancel my contract. I am fed up and angry. I finally told him if he took funds out of my account this month I would charge him with theft. He still ended up telling me that someone would get back to me to let me know if I was allowed to cancel my service. Can't believe the way I have been treated by this company!
Fay Stonehouse
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March 24, 2021
*Updated* They finally got a new modem to me after a lot of arguing from me on the Friday. At first, they were going to ship it, which meant it would not be at my home until the following week, but I threw such a fit that they had it delivered that evening.
They then proceeded to call me - Tuesday the 23rd of March they called me three times in a row trying to get me to remove my BBB review, which I refused to do. They offered me $10 off my bill for 5 days of no service, but that does not reflect the time I lost not being able to work, as I work from home. They called today, the 24th, and said they could give me 50% off my next bill. The efforts put forth AFTER the BBB review was posted makes it clear that they don't really care about your experience until it's posted online for others to see.
I will still be switching providers, as I do not wish to have this type of situation arise again and if it does, I would have have a provider I can rely on to fix it in a timely manner.
When I started with YAP, it was great. Good pricing, reliable service - all great. Since the summer of 2020, it has gone downhill. The customer service has continously gone down hill, from delayed responses to no responses at all when you email. Those who answer the phone have no technical knowledge and if turning the modem off and on again doesn't fix it, then they need to send the ticket to a technician and that could be anywhere from a few hours to a few days before they can provide an update.
I work from home and do online school, so I rely heavily on the internet in my home. My internet has now been out since Tuesday and they have been of zero assistance. I was supposed to have someone come to my house today (Friday) to see what can be done about the zero connectivity and they have not arrived during the window they provided me...shocker.
I plan on switching from this company to a more reliable provider, even if it means I pay a little more. I would not recommend anyone to use the services provided by YAP, unless you're okay with doing all the troubleshooting yourself and waiting nearly a week to have a resolution (of course, mine has yet to come).
R E
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November 06, 2018
I have been with them for one year I have had constant interruptions. The latest Interruption has been 2 days with no service. They only have one service provider that answers the phone. She talks to you like you're an idiot. Then she offers to talk to management for you. To shut you up and get you off the phone she tells you she's calling technical support and she will call you back and she never does. Then when you call her back she tells you she talk to customer support and and she doesn't know when your service is coming back. I then cancelled the service and went to Bell. She requested that I return the modem. She said that I had to make an appointment so I gave her my availability she said she can't and that I'm only able to come in the afternoon. I informed her that I work in the afternoons. She said that there's nothing she can do and it has to be in the afternoon she doesn't have any morning appointments available. Then she told me I can ship it to her and I would have to pay for the shipping. I had told her that I won't be paying the the the bill for the month because of the interruptions. She said she's making a note not confirming making a note. This by far is the most unprofessional company I have had to deal with. Even when you ask for a manager there is no way you can talk to him because apparently they are all unavailable and the only person available is this lady that is the only one in the call center the answers the phone. I don't know how this company is still running.
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I don't write reviews as a rule. But I am going to make an exception today and recommend yap as your Internet provider. They have so many different plans on offer that you will definitely find one to fit your needs. I knew what I needed, and the sales rep was very accommodating and set me up on a plan that suits me perfectly. No extra bells and whistles, no hidden costs. Great work YAP.
Had to leave this company. Took at least 4 visits to actually set my service up properly. The modem was changed at least 2x. Customer service isn't open weekends so good luck if your issues arise on a Saturday. Internet never worked upstairs or in front of my house. At one point I spoke to these guys every week. So glad I left. I no longer have these issues with my current provider. The headache is not worth it with these guys.
Worst service I have ever had. Can't watch a single program without the TV freezing or being booted to the main menu. TV guide freezes while scrolling through it. I have had 5 new routers and at least 4new cable boxes in less than a year. Customer service doesn't want to hear from you if you're upset. Called tech support one Saturday and had some lady who was out grocery shopping with her kids answer the phone she told me she wasn't in the office and i would have to call back. Never had a problem with the internet but their TV service is garbage. Not to mention I was paying about $20 more per month than my daughter was for the exact same service. She actually had more stuff than I did. When I finally called to cancel my service I was told no at least a half dozen times even though I informed the man on the phone that I already had a new service set up and running. When I explained to this same person that i was disabled and travel by wheelchair he still insisted that I had to go into the office with the equipment to return it and cancel my contract. I am fed up and angry. I finally told him if he took funds out of my account this month I would charge him with theft. He still ended up telling me that someone would get back to me to let me know if I was allowed to cancel my service. Can't believe the way I have been treated by this company!
*Updated* They finally got a new modem to me after a lot of arguing from me on the Friday. At first, they were going to ship it, which meant it would not be at my home until the following week, but I threw such a fit that they had it delivered that evening. They then proceeded to call me - Tuesday the 23rd of March they called me three times in a row trying to get me to remove my BBB review, which I refused to do. They offered me $10 off my bill for 5 days of no service, but that does not reflect the time I lost not being able to work, as I work from home. They called today, the 24th, and said they could give me 50% off my next bill. The efforts put forth AFTER the BBB review was posted makes it clear that they don't really care about your experience until it's posted online for others to see. I will still be switching providers, as I do not wish to have this type of situation arise again and if it does, I would have have a provider I can rely on to fix it in a timely manner. When I started with YAP, it was great. Good pricing, reliable service - all great. Since the summer of 2020, it has gone downhill. The customer service has continously gone down hill, from delayed responses to no responses at all when you email. Those who answer the phone have no technical knowledge and if turning the modem off and on again doesn't fix it, then they need to send the ticket to a technician and that could be anywhere from a few hours to a few days before they can provide an update. I work from home and do online school, so I rely heavily on the internet in my home. My internet has now been out since Tuesday and they have been of zero assistance. I was supposed to have someone come to my house today (Friday) to see what can be done about the zero connectivity and they have not arrived during the window they provided me...shocker. I plan on switching from this company to a more reliable provider, even if it means I pay a little more. I would not recommend anyone to use the services provided by YAP, unless you're okay with doing all the troubleshooting yourself and waiting nearly a week to have a resolution (of course, mine has yet to come).
I have been with them for one year I have had constant interruptions. The latest Interruption has been 2 days with no service. They only have one service provider that answers the phone. She talks to you like you're an idiot. Then she offers to talk to management for you. To shut you up and get you off the phone she tells you she's calling technical support and she will call you back and she never does. Then when you call her back she tells you she talk to customer support and and she doesn't know when your service is coming back. I then cancelled the service and went to Bell. She requested that I return the modem. She said that I had to make an appointment so I gave her my availability she said she can't and that I'm only able to come in the afternoon. I informed her that I work in the afternoons. She said that there's nothing she can do and it has to be in the afternoon she doesn't have any morning appointments available. Then she told me I can ship it to her and I would have to pay for the shipping. I had told her that I won't be paying the the the bill for the month because of the interruptions. She said she's making a note not confirming making a note. This by far is the most unprofessional company I have had to deal with. Even when you ask for a manager there is no way you can talk to him because apparently they are all unavailable and the only person available is this lady that is the only one in the call center the answers the phone. I don't know how this company is still running.