My experience with YAP has been beyond stressful. Internet service is a near necessity for many people today, and it is often extremely important that service be reliable. Every time I called YAP with an issue or concern, I had to do all the heavy lifting. They seemed like they wanted to help, but rarely understood the logistics of how my internet hookup works. I have self educated myself on cable, DSL internet, Bell vs Rogers, adapters, up/down load speeds, and troubleshooting tenfold because YAP didn't know what to do. I've had to be assertive about my issues, refuse to "unplug the router and plug it back it" for the 3rd time, and demand timely service. They provided a router that is unable to give me the advertised upload speeds that I need to make any money from home. They told me 4 times over a 1 1/2 week period they would call me back same or next day. I bought my own replacement router and need simple account info from them to use it - and now I am unable to get a hold of them at all because they integrated with another company. I don't know how to end my service and switch to another, much less demand my money back for inadequate service - because I literally cannot reach anyone who knows who I am as a customer.
Tommy land
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May 21, 2018
I don't write reviews as a rule. But I am going to make an exception today and recommend yap as your Internet provider. They have so many different plans on offer that you will definitely find one to fit your needs. I knew what I needed, and the sales rep was very accommodating and set me up on a plan that suits me perfectly. No extra bells and whistles, no hidden costs. Great work YAP.
Keshia Smith
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September 19, 2021
Had to leave this company. Took at least 4 visits to actually set my service up properly. The modem was changed at least 2x. Customer service isn't open weekends so good luck if your issues arise on a Saturday. Internet never worked upstairs or in front of my house. At one point I spoke to these guys every week. So glad I left. I no longer have these issues with my current provider. The headache is not worth it with these guys.
April Phillips
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April 28, 2018
We have been a Yap subscriber for a year now, and I felt it was time to congratulate them on providing a fantastic service. We get an Internet and a TV package for a reasonable charge. The service never falters, no downtime for either one. The Internet speeds are as advertised on their website and you do get all the networks on the TV service. Great work YAP.
Fay Stonehouse
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March 24, 2021
*Updated* They finally got a new modem to me after a lot of arguing from me on the Friday. At first, they were going to ship it, which meant it would not be at my home until the following week, but I threw such a fit that they had it delivered that evening.
They then proceeded to call me - Tuesday the 23rd of March they called me three times in a row trying to get me to remove my BBB review, which I refused to do. They offered me $10 off my bill for 5 days of no service, but that does not reflect the time I lost not being able to work, as I work from home. They called today, the 24th, and said they could give me 50% off my next bill. The efforts put forth AFTER the BBB review was posted makes it clear that they don't really care about your experience until it's posted online for others to see.
I will still be switching providers, as I do not wish to have this type of situation arise again and if it does, I would have have a provider I can rely on to fix it in a timely manner.
When I started with YAP, it was great. Good pricing, reliable service - all great. Since the summer of 2020, it has gone downhill. The customer service has continously gone down hill, from delayed responses to no responses at all when you email. Those who answer the phone have no technical knowledge and if turning the modem off and on again doesn't fix it, then they need to send the ticket to a technician and that could be anywhere from a few hours to a few days before they can provide an update.
I work from home and do online school, so I rely heavily on the internet in my home. My internet has now been out since Tuesday and they have been of zero assistance. I was supposed to have someone come to my house today (Friday) to see what can be done about the zero connectivity and they have not arrived during the window they provided me...shocker.
I plan on switching from this company to a more reliable provider, even if it means I pay a little more. I would not recommend anyone to use the services provided by YAP, unless you're okay with doing all the troubleshooting yourself and waiting nearly a week to have a resolution (of course, mine has yet to come).
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My experience with YAP has been beyond stressful. Internet service is a near necessity for many people today, and it is often extremely important that service be reliable. Every time I called YAP with an issue or concern, I had to do all the heavy lifting. They seemed like they wanted to help, but rarely understood the logistics of how my internet hookup works. I have self educated myself on cable, DSL internet, Bell vs Rogers, adapters, up/down load speeds, and troubleshooting tenfold because YAP didn't know what to do. I've had to be assertive about my issues, refuse to "unplug the router and plug it back it" for the 3rd time, and demand timely service. They provided a router that is unable to give me the advertised upload speeds that I need to make any money from home. They told me 4 times over a 1 1/2 week period they would call me back same or next day. I bought my own replacement router and need simple account info from them to use it - and now I am unable to get a hold of them at all because they integrated with another company. I don't know how to end my service and switch to another, much less demand my money back for inadequate service - because I literally cannot reach anyone who knows who I am as a customer.
I don't write reviews as a rule. But I am going to make an exception today and recommend yap as your Internet provider. They have so many different plans on offer that you will definitely find one to fit your needs. I knew what I needed, and the sales rep was very accommodating and set me up on a plan that suits me perfectly. No extra bells and whistles, no hidden costs. Great work YAP.
Had to leave this company. Took at least 4 visits to actually set my service up properly. The modem was changed at least 2x. Customer service isn't open weekends so good luck if your issues arise on a Saturday. Internet never worked upstairs or in front of my house. At one point I spoke to these guys every week. So glad I left. I no longer have these issues with my current provider. The headache is not worth it with these guys.
We have been a Yap subscriber for a year now, and I felt it was time to congratulate them on providing a fantastic service. We get an Internet and a TV package for a reasonable charge. The service never falters, no downtime for either one. The Internet speeds are as advertised on their website and you do get all the networks on the TV service. Great work YAP.
*Updated* They finally got a new modem to me after a lot of arguing from me on the Friday. At first, they were going to ship it, which meant it would not be at my home until the following week, but I threw such a fit that they had it delivered that evening. They then proceeded to call me - Tuesday the 23rd of March they called me three times in a row trying to get me to remove my BBB review, which I refused to do. They offered me $10 off my bill for 5 days of no service, but that does not reflect the time I lost not being able to work, as I work from home. They called today, the 24th, and said they could give me 50% off my next bill. The efforts put forth AFTER the BBB review was posted makes it clear that they don't really care about your experience until it's posted online for others to see. I will still be switching providers, as I do not wish to have this type of situation arise again and if it does, I would have have a provider I can rely on to fix it in a timely manner. When I started with YAP, it was great. Good pricing, reliable service - all great. Since the summer of 2020, it has gone downhill. The customer service has continously gone down hill, from delayed responses to no responses at all when you email. Those who answer the phone have no technical knowledge and if turning the modem off and on again doesn't fix it, then they need to send the ticket to a technician and that could be anywhere from a few hours to a few days before they can provide an update. I work from home and do online school, so I rely heavily on the internet in my home. My internet has now been out since Tuesday and they have been of zero assistance. I was supposed to have someone come to my house today (Friday) to see what can be done about the zero connectivity and they have not arrived during the window they provided me...shocker. I plan on switching from this company to a more reliable provider, even if it means I pay a little more. I would not recommend anyone to use the services provided by YAP, unless you're okay with doing all the troubleshooting yourself and waiting nearly a week to have a resolution (of course, mine has yet to come).