About Westboro Back On Track Physiotherapy Centre
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I am very pleased with Back on Track Physiotherapy Centre. I have had 4 visits at this time and am very pleased with the quality of care I have received by Abby. He is very knowledgeable in his field and has explained my situation to me very well proving the reason for my great discomfort. I had received different explanations which had been quite confusing. I have been suffering for close to a year now, and sleepless nights for the past 9 months. I have seen different health care providers with no satisfactory results until recently receiving a cortisone injection by a sports medicine doctor in Orleans. This helped a bit but with the additional care of Abby at Back on Track, after 4 visits, I am happy to report some improvement. I love the fact that Abby provides me with an exercise plan after each visit explaining the movements step by step. I also recently had problems with a recent claim I submitted to my insurance company but received help from Emma, a wonderful staff member who went beyond her call of duty. The front desk staff is also very welcoming. A great professional team!
I've been going to BOT for physiotherapy twice a week since I broke my foot, dislocated my knee, and tore the meniscus and another ligament in the knee back in January of 2021. Abi, one of the PTs has been instrumental in my recovery, and helping me regain my confidence. I'm a self-employed dog walker, so getting back to work weighs heavily on me. Abi has been always been compassionate and understanding, and wants to see me succeed. After each session, Abi emails me the exercises that we went over during our session. It really helps me keep track of all the exercises I need to be doing at home. My progress has been slow (as big injuries go), but the progress has been steady. I've noticed many improvements in my range of motion, stiffness, pain, and swelling since starting treatment at BOT. I couldn't have reached these milestones in my recovery without Abi. The reception team is also great. I've always been greeted warmly. They work hard keeping up with Covid-19 protocols, and sanitizing each room/station/equipment.
Back on Track Physiotherapy & Health Centres have consistently proven to be my ultimate source for one-on-one exceptional client service, to properly assess Injury and Pain Management issues, and to successfully customize treatment plans to address each. They’ve also played an integral role in helping me establish and attain remarkable overall health & fitness goals, and empowered me with knowledge and strategies to maintain and continually improve my fitness level independently. My treatments over the past few years have included the expertise of a Kinesiolgist (Natalie Bloom), Chiropractor (Benjamin Matheson), RMT's (Wanrapa Suraso & Sandy Rief), Chiropodist (Nathalie deMaurivez) and an Occupational Therapist (Jane Moyse) all of whom provide first rate care. Primary ongoing treatment has been from Dave Brien, who is the Directory of Physiotherapy and BOT's Senior Physiotherapist, and whose knowledge, expertise, and unparalleled ability to quickly assess and correctly treat my multiple injuries and sources of pain have dramatically surpassed the abilities of other physiotherapists I have encountered since a work injury years ago. The thoroughness of BOT's comprehensive and interactive team approach to my care and progress, has been invaluable, and the ever-present support & encouragement from all staff members also played an important role to help motivate me. Having utilised 3 of their 9 Ottawa area locations (Hunt Club, Westboro, and Antares) for various medical services, I have been impressed that the caliber of staff does not vary between locations, which is a testament not only to a well-defined mandate, which promises to provide highly skilled therapies for pain control and return of function, but also to their impressive ability to attract and hire exceptionally qualified and personable individuals to complement their growing teams of professionals, (including front desk personnel), at each location. I believe much of their success stems from the synergy of the well managed teamwork and resources (“The Whole is Greater than the Sum of its Parts”), as it is apparent that the sum of BOT’s extremely talented and truly dedicated staff, the breadth of available services at each of their convenient locations, and their genuine commitment to personalized one-on-one client service, is what sets them apart from other health provider organizations.
Excellent physio, I saw Abi for rehabilitation for a proximal humerus fracture. He is very personable and knowledgeable about physiology and I am making very good progress in my recovery thanks to him.
Barry Alleyne BSc.PT, BSc.Bio Barry is the first person to make me pain free in almost a decade . Can't thank him enough and would reccomend him to anyone. Great atmosphere also @ #backontrack and everyone is always friendly.