About TPH The Printing House
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inconsistent pricing and untrained staff . The manger Charles was especially very unprofessional and needs to focus on consistency when it comes to training staff. I'm a designer myself, and this is one of the worst and most unprofessional service I've ever experienced. You need to ask them 21 questions before you get a proper answer due to lack of training and inconsistent information. They will give you a price then when you come back they will change the price and say it was a "one time thing" as if I should have known that? Maybe if you told me that from the beginning there wouldn't be so much confusion?? I had to keep going back and fourth with them even though I mentioned several times that I wanted my print to be cropped, they kept on quoting me a different price and saying it was my fault for not sending the file properly, like maybe if you told me from the beginning this was how you needed the file to be sent for print this would have been avoided but of course they blame you for their lack of professionalism. I printed with them before and got my order cropped with no problem then when I sent them the same file again, they charged me 30 more dollars because it wasn’t “setup properly” even though they had no problem with the file last time? So inconsistent! It got to a point where I just said forget it and went somewhere else. unbelievable.
We had an excellent experience with this print shop! Charles and Jodi were incredibly helpful, friendly, and quick to turn around some really important last-minute wedding items for us. Everything, from the signage to the place cards, looked perfect. I’m so grateful for their professionalism and kindness during such a busy time. Highly recommend!
As a designer I have been working with printers often. Nothing compares to the level of service that I have received with TPH. There is so much to talk about, attention to detail, good customer care, expertise, good process, high quality product, quick response. They have it all! I highly recommend them to everyone! P.S. Thank you so much for making our zines look so good!
If you're in need of a reliable and efficient printing service in Nepean, look no further than The Printing House. I had an early morning meeting and needed some slide decks printed ASAP, and Charles, the manager, was there to assist me as soon as they opened. Charles greeted me warmly and immediately asked if I needed any help. He was able to print eight colour copies of each slide deck in just 15 minutes, which was incredibly impressive. The price was reasonable, and the quality of the work was excellent. As someone who was visiting from out of town, I was having a hard time finding a good printing service in the neighborhood, but The Printing House exceeded my expectations. Their level of professionalism and customer service was exceptional. I wouldn't hesitate to come back to The Printing House in the future, and I highly recommend them to anyone who needs printing services in Nepean. They truly provide a level of service that is hard to find these days.
The Printing House is truly amazing! Working at a wedding venue where there is always last minute wedding stationery orders and changes and they are always able to accommodate! Jodi in particular is amazing to work with and patient when answer my million and one questions when we first started using their service. The quality is unmatched, can't recommend them enough!