About Tokyo Smoke Kanata
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Just as I leave reviews when I have a bad experience, I also believe in recognizing outstanding service when I receive it, and that is exactly what happened at Tokyo Smoke Kanata. The gentleman who helped me was incredibly kind, professional, and welcoming. I was genuinely impressed by his customer service. I wish more people in customer-facing roles provided the same level of care. Customers come in to shop and ask questions, not to be treated poorly, and unfortunately that can happen far too often. This experience was the complete opposite. Not only was he friendly and helpful, but he also took the time to explain benefits available through my registered membership that I had never been told about before. I've been a Tokyo Smoke member for years, and no one had ever shared that information with me. His service truly made a difference in my visit. Thank you for the excellent customer experience. He represents the company exceptionally well. ⭐⭐⭐⭐⭐
I came in today for the first time, I was looking for the disposal cartridge when I got in I was brought in by a man with lots of facial piercings and lots of tattoos, and he told me that I needed to take my Id out of my wallet. He was pretty rude about it. I brushed it off and then it was my turn and he asked me to come inside then he asked me what I assumed what I was looking for when and he took the customer behind me with their ID then him and the other employee both laughed at me. I turned around and said im leaving would not recommend coming here if either of those are not working ever.
Showed the employee a picture of what I wanted and gave me the completely wrong item. Very unhappy, it was nearly three times the price of the item I wanted. I thought it was more expensive because I don’t have membership, nope turns out it was because it was the wrong item and not even in the same category. I literally showed the employee a picture of the joints I wanted and he came back with a cartridge. I have no use for a cartridge. My fault for not realizing at the time but like I said before I thought the difference in price was due to membership pricing. This was by far the worst experience I’ve had at a dispensary
I never ever post reviews, but i had to share my experience because i was appalled at how rude one of the workers are here. Horrible customer service from the older heavy set gentleman. I also overheard the way he speaks (basically yelling too) to other employees (he seems to be in charge) and it’s quite concerning. He also proceeded to speak unkindly and inappropriately about a customer after they had left while I was still in the store. Extremely unprofessional and unacceptable! Companies need to be more aware of who they are hiring. That aside, the other employees are nice and helpful. But they are also too expensive, while bluebird down the road is cheaper for the same and better products with good customer service. I wouldn’t go here anymore unless i truly had to.
I was in Kanata this past weekend and had the chance to visit a few stores. I have to say Tokyo Smoke had the best selection of products and the best customer service by far. It was a way better than some of the other stores nearby.