About Spiritleaf | Robertson Centre | Cannabis Store
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I recently purchased a vape cartridge from this location, and it didn’t work right out of the box. When I went back to report the issue, the staff immediately dismissed me and said they “can’t do anything” because I didn’t have the packaging. They made no effort to inspect the product, offer alternatives, or provide even the slightest bit of assistance. For a store that sells products where defects can happen, the bare minimum should be a willingness to help a customer. Instead, the employees showed no initiative, no problem-solving, and no concern about selling a defective item. This level of customer service is unacceptable, and I genuinely hope the store takes a serious look at how its staff handles situations like this. No customer should walk out with a faulty product and zero support.
Great prices great selection and great employees. Vanessa far cheaper here then almost all other shops in ottawa
Very awesome experience. First time visiting this store. Brittany ( sorry if I’ve spelled it wrong) was amazing. I told her my needs for gummies for insomnia with low dose of thc. (I’ve been taking them for a few months but still new to all this) she literally brought out everything that could possibly work and explained every one of the packages based on my needs. Then I asked about topical pain relief and she showed me a great product that is actually better than bio freeze! I had a bad experience from a different company and though it’s convenient to get to I’ll be making the drive to the Huntclub store ( old Starbucks where Rona is) to buy more in bulk from now on! Store also looks amazing. I hope to learn more about other products! Thank you for taking the time to meet my needs. This employees didn’t make me feel like a burden coming in! Or assume a 58 yr old doesn’t want THC in their products.
Imagine being a loyal customer for a year, referring friends, and then when you switch your phone number you lose all your loyalty points. I’d have to say I was forgotten by every single staff member on location to a point where it just felt cringey to ask for an update. Even talked to the store manager who had all my info on a post it note, no response. I’ve moved on and make it a point to make jokes at your expense and haven’t returned, although I drive by your location daily. Cheers
TUnsatisfactory return policy. I recently sought a recommendation from the individual at the counter for a quality product. Regrettably, this decision proved to be misguided. The individual sold me an inferior quality and harsh-tasting flower that is unsuitable for consumption. Upon opening the container, I discovered two distinct types of buds. One half consisted of visually appealing buds with a pleasant aroma, while the other half was comprised of fluffy, dark green, leafy buds emitting a harsh and overpowering scent reminiscent of outdoor flower. I returned the next day with the expectation of being able to exchange or return the product, only to be informed that this was not possible due to the container being opened. I feel as though I have been deceived by Spiritleaf and the individual who sold me this subpar product. The only resolution offered to me was a meager 10% discount on my next purchase. They ought to have accepted the return of the product and refunded my money. As a result, I will be lodging a formal complaint with the Better Business Bureau regarding their questionable return policy. How is one expected to evaluate the quality of a product without first opening it?