About Spiritleaf | Robertson Centre | Cannabis Store
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Historically a great location. Really wonderful staff, they set this place apart. The rebranding though is a massive downgrade. Looks cheap, in a bad way.
TUnsatisfactory return policy. I recently sought a recommendation from the individual at the counter for a quality product. Regrettably, this decision proved to be misguided. The individual sold me an inferior quality and harsh-tasting flower that is unsuitable for consumption. Upon opening the container, I discovered two distinct types of buds. One half consisted of visually appealing buds with a pleasant aroma, while the other half was comprised of fluffy, dark green, leafy buds emitting a harsh and overpowering scent reminiscent of outdoor flower. I returned the next day with the expectation of being able to exchange or return the product, only to be informed that this was not possible due to the container being opened. I feel as though I have been deceived by Spiritleaf and the individual who sold me this subpar product. The only resolution offered to me was a meager 10% discount on my next purchase. They ought to have accepted the return of the product and refunded my money. As a result, I will be lodging a formal complaint with the Better Business Bureau regarding their questionable return policy. How is one expected to evaluate the quality of a product without first opening it?
Imagine being a loyal customer for a year, referring friends, and then when you switch your phone number you lose all your loyalty points. I’d have to say I was forgotten by every single staff member on location to a point where it just felt cringey to ask for an update. Even talked to the store manager who had all my info on a post it note, no response. I’ve moved on and make it a point to make jokes at your expense and haven’t returned, although I drive by your location daily. Cheers
Staff is awesome 👌 they really know their stuff. And the smell when you walk in is absolutely amazing.
They are my go to, very professional and knowledgeable and their prices are the best in town.