About Reliance Holmes Heating, Air Conditioning & Plumbing
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We recently needed to replace our furnace and wanted to look into renting. The Reliance team was great. The sales person came quickly - same day we called! - explained all the options clearly, did not try to oversell. Two technicians (Brad and Kushal) came two days later to install the new furnace and did a very clean, professional job. They laid down runners to protect the floors and worked very efficiently. They also took away the old furnace and parts so we didn't have to manage that. Installation was free (covered under the rental agreement's monthly payments). We now have a rented A/C unit and furnace from Reliance, very happy with both.
We had an excellent experience with Saffy from start to finish. He was professional, knowledgeable, and took the time to explain everything in a way that was easy to understand without any pressure. He was punctual, friendly, and genuinely cared about making sure we got the best solution for our home. What really stood out was his honesty and attention to detail. He answered all of our questions, made the entire process stress-free, and went above and beyond to ensure we were comfortable with our decision. If you're looking for someone who is trustworthy, professional, and truly cares about his customers, I can't recommend Saffy enough. He provided outstanding service, and we wouldn't hesitate to work with him again. Thanks again, Saffy!
HWT install and take away. Could not have asked for two more professional technicians to work in our home. Lead tech, Luca I believe and apprentice Dustin. Lead tech answered all my many questions with clarity. Easy communications. Really appreciated lead tech's approach - do it right the first time. Cleaned everything up. Based on this interaction, I highly recommend Reliance.
Sam provided me an amazing upfront expectation to what financing options are available to replace a broken coil and leak, with a brand new Carrier AC unit for 10 years of warranty and AC cooling. The work done by Russ and his teammate was stellar! I have 6 months to start "eating" away this ~$6400 replacement unit, but the cost of a leaking coil was ALWAYS explained as a 2500 or more repair. Can't fault the humans for capitalism involved in how expensive this was. I had previously replaced it in 2018 (HVAC tech didnt explain the ICP warranty registration), but I give 5/5 as I feel confident in the work and the individuals involved in getting the AC up and running so fast.
I rent my hot water tank from Reliance. I discovered it had a small leak and l phoned to get help. I expected an appointment for the next day but was told to expect a repair person within four hours. I had a call from the repairman an hour later to say he was on his way. Reuben was great. He explained what had to be done and was very efficient. Thank-you.