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This is an edit to my initial review. Originally I had given a 5 star review, partly because I was asked by their workers to help them out. Honestly, the installation itself was fine. The job was completed promptly and the technicians cleaned up afterwards. Unfortunately, what I didn't realize until after the work was done, was that the technicians caused a lot of damage to the paint on my personal vehicle theyparked beside (see photos for reference). This is a brand new car with almost no mileage on it; the damage is so blatantly caused by the technicians, it runs all down one door into the front passenger door. I got in touch with the salesperson I had dealt with, Ghulam (who was great by the way), and he put me in touch with manager Dean Byvelds to discuss the damage. Emails were sent to Dean with photos of the damage requested by Manager Dean. Several weeks went by with no response, until Dean finally messaged me to say that Reliance will not be liable for helping with the damages as there was no video evidence. Who films the middle of their driveway? DO NOT USE THIS COMPANY! If they cause any damage, they will refuse to help due to "no proof". I paid 14+ thousand for their services, and was left with no appreciation for being their customer. You begged for your 5 star review before the job was even completed, here it is.
I’m very disappointed with Reliance after sales services. I would not even rate them 1 star but will give them a negative 10 rating. I got new AC unit installed on May 9 and after two weeks when we run the AC for the first time as it was 30 degrees outside. The pipes and everything froze. I called reliance requesting them to send the installers - Dustin, Kevin and Lewis as they exactly know what job work was done but instead they have sent me three different technicians on May 18, 19 and 20 and still my AC is not fixed to date as none of the technicians exactly able to diagnose the issue with a brand new AC installed. Technician who showed on May 19 thinks that it is a leak issue and said “but even fixing it I can’t say for sure if this will run for a day or a year” Brand new equipment and don’t know if it will last a year compare to a lifespan of an AC for 15 years. I will never recommend reliance to anyone in future based on my experience with them. I am so frustrated as I have to miss work for three consecutive days and still the issue is not fixed. I have a mother with chronic conditions and a dog who was suffering because the house temperature inside was 29.3 degrees with humidity touching 71%. While installation they even damaged my closet in the bathroom by piercing the nail through it. I am going to cancel my contract with Reliance it is not worth the suffering and how they have handled my issue.
We had a wonderful experience throughout the entire process of replacing our furnace and hot water tank. The technicians, installers, and our sales representative were all professional, patient, and incredibly helpful. Their communication throughout the whole process was exceptional, all easy to reach and they made all their appointment windows, sometimes even earlier! Despite the severe flooding affecting the city and the high demand they were facing, everyone worked quickly while still taking the time to explain everything clearly and answer all of our questions. The installation was completed efficiently, and they left our home as clean as possible afterward. Our previous hot water tank company was also making the process very difficult, but our sales representative, Jody Murphy, was amazing. Jody helped us understand the usual process, guided us through the situation, and made sure we were taken care of from beginning to end. We truly appreciate the excellent service and would highly recommend this team. Thank you so much for helping us out during this tough situation.
⭐️⭐️⭐️⭐️⭐️ An Advsor Who Redefined Professionalism & Empathy I had one of the best service experiences of my life thanks to a Reliance Home Comfort Advisor (Ghulam Memon) The professionalism, empathy, and genuine care he showed is something I’ve never experienced with any other company. Before calling Reliance, I contacted the company I currently have a contract with. Their technician walked into my home, glanced at my equipment, told me it was “water damage,” and said there was nothing they could do. He didn’t troubleshoot, didn’t attempt a fix, didn’t even try to get the system running again — he simply left. Reliance was the complete opposite. Ghulam Memon from Reliance Home Comfort was very professional and extremely patient throughout the entire process. He took the time to clearly explain all of the available options and what we could expect from Reliance moving forward. He also coordinated the installation of our equipment efficiently and gave us real comfort after the storm damaged our hot water tank and furnace. His guidance and reassurance made a difficult situation much easier. We would definitely recommend Reliance Home Comfort—and Ghulam’s service—to friends and neighbours.
Nico did an outstanding job repairing my water heater. He arrived on time, quickly diagnosed the issue, and explained everything clearly and professionally. His work was efficient, thorough, and he made sure the system was running perfectly before leaving. I really appreciated his friendly attitude and attention to detail. Highly recommended — Nico is reliable, skilled, and genuinely cares about doing great work.