Shark Printing have been exceptional to work with. They helped ensure that we had the necessary materials for a last minute conference we are attending. And the quality is always excellent.
Christine N
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January 28, 2025
I had a terrible experience working with Printing Shark. It started out quick and easy, all I needed was a 14 inch graphic printed on a T-shirt. Shawn G. confirmed my project could be done and promptly gave me a quote, which I paid through a link. When I noticed there was no note in the project description for a 14" graphic, I re-confirmed with Shawn whether the print will indeed be 14". Instead of "Yes" or "No," he sent me vague and misleading emails such as "We'll get as close as possible," "The printable area is 9x12." I had to email him back and forth 3 times asking the same re-iterated question, but Shawn would still not give me a straight answer. I completely lost trust and requested my refund (which I was surprised to even receive - honestly, I thought I was being scammed). It was an extremely frustrating exchange. I don't know why he couldn't have just explained to me at any point in our exchange (ideally in the initial contact) that Printing Shark unfortunately cannot complete my 14" project. Instead he took my money then made me feel conned and jerked around.
Printing Shark needs to hire better customer service reps and train them with competency in the company's printing capacities. In the end I'm just glad I didn't stick it out with them only to receive a product completely short of my expectations.
Kristen Lacelle
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October 31, 2024
Super happy with my experience with Printing Shark! We had about 100 membership cards made up within a day or two and they look great. Shawn was very responsive throughout the process and happy to reprint any cards that were less than perfect. Thank you!
The Queen's English
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May 02, 2022
After placing an order for 2 customized coffee mugs I was disappointed to find out that one of the 2 mugs had a crack/scratch in it. After raising the issue, I was offered a replacement mug. Upon inspection of the replacement mug it was clear the image had not been properly aligned. After bringing this to their attention I was told : " the print is definitely well within the acceptable range for mug printing. Sorry we couldn't make you happy." The two star rating is for the customer service I received from Shawn that was exceptional. Unfortunately I can not say the same in regards to the quality of the products I have received.
Carmen Peters
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October 10, 2024
I ordered a foam board and was surprised to see that it was essentially white cardboard.
The image online doesn't convey that the surface is bumpy or that the cardboard siding is visible. I would not recommend using it, as they suggest online, for "great for event signage, trade shows and art projects".
Because I requested rush printing, it also ended up costing $70... I had wanted to use an Ottawa printer because my client is in Ottawa, and I'm very disappointed by the quality considering what I paid...
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Shark Printing have been exceptional to work with. They helped ensure that we had the necessary materials for a last minute conference we are attending. And the quality is always excellent.
I had a terrible experience working with Printing Shark. It started out quick and easy, all I needed was a 14 inch graphic printed on a T-shirt. Shawn G. confirmed my project could be done and promptly gave me a quote, which I paid through a link. When I noticed there was no note in the project description for a 14" graphic, I re-confirmed with Shawn whether the print will indeed be 14". Instead of "Yes" or "No," he sent me vague and misleading emails such as "We'll get as close as possible," "The printable area is 9x12." I had to email him back and forth 3 times asking the same re-iterated question, but Shawn would still not give me a straight answer. I completely lost trust and requested my refund (which I was surprised to even receive - honestly, I thought I was being scammed). It was an extremely frustrating exchange. I don't know why he couldn't have just explained to me at any point in our exchange (ideally in the initial contact) that Printing Shark unfortunately cannot complete my 14" project. Instead he took my money then made me feel conned and jerked around. Printing Shark needs to hire better customer service reps and train them with competency in the company's printing capacities. In the end I'm just glad I didn't stick it out with them only to receive a product completely short of my expectations.
Super happy with my experience with Printing Shark! We had about 100 membership cards made up within a day or two and they look great. Shawn was very responsive throughout the process and happy to reprint any cards that were less than perfect. Thank you!
After placing an order for 2 customized coffee mugs I was disappointed to find out that one of the 2 mugs had a crack/scratch in it. After raising the issue, I was offered a replacement mug. Upon inspection of the replacement mug it was clear the image had not been properly aligned. After bringing this to their attention I was told : " the print is definitely well within the acceptable range for mug printing. Sorry we couldn't make you happy." The two star rating is for the customer service I received from Shawn that was exceptional. Unfortunately I can not say the same in regards to the quality of the products I have received.
I ordered a foam board and was surprised to see that it was essentially white cardboard. The image online doesn't convey that the surface is bumpy or that the cardboard siding is visible. I would not recommend using it, as they suggest online, for "great for event signage, trade shows and art projects". Because I requested rush printing, it also ended up costing $70... I had wanted to use an Ottawa printer because my client is in Ottawa, and I'm very disappointed by the quality considering what I paid...