I have been a loyal customer for the last few years and today was very especial as Marco was so kind and helpful by helping me getting into the car as it was really icy and dangerous. thanks Marco for being so patient and helpful by helping that’s the kind of people you need at your store I wish you sand your whole family a prosperous and healthy 2026. God bless you all.
James M
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March 04, 2026
Friendly service, quick with sorting out options. Sue was a great help when I went in and left a very positive impression.
Danimé Nepean777
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March 12, 2025
I’ve spent thousands of dollars at this store over $12,000 of my own money !!! All in the last four years . But I fee hurt by the customer service , some are amazing, and some are not , They create a loophole where if you have a problem with your product, they do nothing about it even if you’re one of their good customers for instance, I recently bought 4 g of hash oil. each were missing .2 Totalling 80% of 1 g missing and this Was not cheap spent 144$ as it was distillate. , but in fact by transferring One into the other , You can Easily See that this is not 1 g/ thousand mil solution. Each of them was missing .2. The first woman, I spoke to said they would be glad to help me the manager. I spoke to was so stuck up and rude, and all the sudden refused to help me because I Opened the . How the hell can you justify that , You can’t see What you’re buying until you open It. What a disgusting loophole, Also, One Plant still does not have a recycling service even though I’ve asked them to set something up. How can you act like you’re this environmental hippie Cannabis place and you’re one of the biggest producers of disposable waste around. ,,,, back to the Distillate, I transferred One into another distillate syringe to get the weight , And she acts all high and mighty and she takes it as Can’t return any of them. I did not want to friggin return any of them that would be silly, All I wanted was a discount next time I went for being an Extremely loyal Customer , I have debilitating clinical OCD and little things like this make me lose sleep, But this manager is so stuck up and money hungry that she would not even be understanding to a simple small discount of 10 to 20 $ for the missing cannabis . They create a loophole, which makes it To get a refund the companies do nothing , the dispensaries do nothing and at this point I hope all of them get shut down and we go back to the black Market.They all liked me at this store, I was a good customer , I cannot believe they would not offer a simple discount for the missing amount. I’m not stupid , The product I bought was still good and perfectly smokable , In my mind to return it all would be Ridiculous , And a missing value discount is and would be the only option, but in this world of waste, they would rather do nothing at all.
Nicole Belanger
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December 17, 2025
Marie was a great help! I was looking for Christmas gifts for some friends and as someone who doesn't partake I had no idea what to buy. She awesome, informative, and all around pleasant to communicate with!
Chelsie Bee
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January 15, 2026
Love this location. Everyone is always super helpful and kind. Good product selection and fair prices
Our Address
4335 Strandherd Dr, Nepean, ON K2J 5P8, Canada
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I have been a loyal customer for the last few years and today was very especial as Marco was so kind and helpful by helping me getting into the car as it was really icy and dangerous. thanks Marco for being so patient and helpful by helping that’s the kind of people you need at your store I wish you sand your whole family a prosperous and healthy 2026. God bless you all.
Friendly service, quick with sorting out options. Sue was a great help when I went in and left a very positive impression.
I’ve spent thousands of dollars at this store over $12,000 of my own money !!! All in the last four years . But I fee hurt by the customer service , some are amazing, and some are not , They create a loophole where if you have a problem with your product, they do nothing about it even if you’re one of their good customers for instance, I recently bought 4 g of hash oil. each were missing .2 Totalling 80% of 1 g missing and this Was not cheap spent 144$ as it was distillate. , but in fact by transferring One into the other , You can Easily See that this is not 1 g/ thousand mil solution. Each of them was missing .2. The first woman, I spoke to said they would be glad to help me the manager. I spoke to was so stuck up and rude, and all the sudden refused to help me because I Opened the . How the hell can you justify that , You can’t see What you’re buying until you open It. What a disgusting loophole, Also, One Plant still does not have a recycling service even though I’ve asked them to set something up. How can you act like you’re this environmental hippie Cannabis place and you’re one of the biggest producers of disposable waste around. ,,,, back to the Distillate, I transferred One into another distillate syringe to get the weight , And she acts all high and mighty and she takes it as Can’t return any of them. I did not want to friggin return any of them that would be silly, All I wanted was a discount next time I went for being an Extremely loyal Customer , I have debilitating clinical OCD and little things like this make me lose sleep, But this manager is so stuck up and money hungry that she would not even be understanding to a simple small discount of 10 to 20 $ for the missing cannabis . They create a loophole, which makes it To get a refund the companies do nothing , the dispensaries do nothing and at this point I hope all of them get shut down and we go back to the black Market.They all liked me at this store, I was a good customer , I cannot believe they would not offer a simple discount for the missing amount. I’m not stupid , The product I bought was still good and perfectly smokable , In my mind to return it all would be Ridiculous , And a missing value discount is and would be the only option, but in this world of waste, they would rather do nothing at all.
Marie was a great help! I was looking for Christmas gifts for some friends and as someone who doesn't partake I had no idea what to buy. She awesome, informative, and all around pleasant to communicate with!
Love this location. Everyone is always super helpful and kind. Good product selection and fair prices