About FIX AUTO OTTAWA CENTRAL
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After a collision, I brought my car here and the whole experience was smooth and stress free. The repairs were done professionally, the car looks great and they even took care of the rental car arrangements which made a big difference. Clear communication, solid work, and no hassle. If you’re in Ottawa and need collision repairs, I wouldn’t hesitate to recommend this place.
I had my car fixed at fixed auto central during February 206. I was hit by a car that slid due to weather and the person who hit me agreed to pay out of pocket. At the recommendation of my insurance company, they recommended this place as they do repairs for them. First, I would like to say that my cars bumper looks good. That being said, the front office was completely impossible to get ahold of and this really soured my experience. They went 2 weeks past the ETA for finishing the repair without actively communicating. I would call in every couple of days just for an update. No one would ever answer. I would leave a message. No one would ever call back. I would send an email. No reply. Im a pretty reasonable person. I think had they had just communicated what was going on, even if it was a delay, I would have given this body shop a much higher review. I think had I went through insurance they would have been a bit more attentive. The day my car was ready, I had to call them to find out. It was also the only time someone ever picked up in their front office during my month long ordeal with them. I would never come back here after this experience. I would expect better communication given how much their customers spend on repairs, especially Out of pocket
I got into an accident in Ottawa and this was one of the company’s my insurance provider told me I needed to use. So because I didn’t have an option i brought my vehicle to this location. Couple weeks goes by and my vehicle is fixed, when I go to pick up my truck a big k of things are missing. I call and got reimbursed for only one item that was missing… That I realized. 3 months later now and I have discovered more items missing from my vehicle that cost 100’s of dollars. They didn’t question me asking to be reimbursed the first time so my guess is this happens a lot and will keep happening because the company will just pay for it. Moral of the story, make sure to have video evidence of all of your items inside your vehicle before you drop it off and check when you pick it up. Very POOR customer service.
If I could give these guys 10 stars, I would! I initially went to another auto shop (Assured Auto on Bank), and while their customer service was positive, I found they were not proactive and their timeline to resolve bordered on the absurd. It seemed to me they were over capacity. Prior to my visit, I had my vehicle inspected by my manufacture’s dealer which included a report with some very helpful information like the damage and parts needed. Assured would only visually inspect the vehicle (early December), book my repair appointment (February!) and order new parts if needed then and I’d need to wait for another repair appointment likely months out from February. I needed to say all the above so you will understand why FixAuto is night and day a better auto shop. When I arrived there, they took my manufacture’s report and asked if I’d mind if they performed a thorough inspection to ensure they identified all the parts (very proactive) and of course I agreed. I was prepared to wait and walk around the area but they have a shuttle and graciously offered to bring me anywhere and return me once the inspection was complete. Next, they worked with my insurance and booked me two weeks out (amazing!) but as it was the holidays and the manufacturer didn’t have the parts yet, it got pushed out another two weeks. The whole time Mikaela and the team kept me and my insurance company updated. Had my vehicle fixed Jan 14th and I’m very impressed with the work, front looks brand new! Friendly, patient, thorough, and efficient - absolutely the best service I have had in years!
I had some custom painting done here by the team at Fix. I had the engine cover on my Ecoboost Mustang painted race red to match my car colour, then added the black pinstriping myself. They were quick and courteous and the pricing was very reasonable! Thanks to the team here!