About FIX AUTO OTTAWA CENTRAL
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Friendly people, and some of my frustration is with my insurance company (TD), not them. But when someone hit my parked car in February 2026, I took it to Fix Auto because it's a body shop endorsed by my insurance company. They fixed the car, but I had to bring it back a week later because one of my struts was cracked and fell out as a result of the accident and they didn't repair this at first. After I took it back, they replaced it (covered by insurance), but, as is standard practice, I would have expected them to replace the strut on the other side as well, or at least let me know that insurance would not cover the replacement of the matching strut on the other side (which, I discovered, is the primary reason they did not do this—they just never told me or discussed it with me). Very frustrating. Then, two months later, I noticed a few small pinholes on the new window tint they applied as part of the repair. These were not caused by me or any physical damage, but I was reassured, in my mind, that the repairs had a lifetime warranty on them. So I brought the car back to them to get the window tint re-done, which is when they told me that the tint only has a 30-day warranty. A very frustrating experience, after being exceedingly patient with them throughout various delays and having to bring the car back twice for repairs. Again, friendly people, and the repairs they did generally seem adequate, but not wholly satisfactory for the reasons stated above, and it's very frustrating to have little pinholes in my window tint that were not caused by me and that the shop refuses to fix under warranty. As for the strut to match the one they replaced, I appreciate that the shop won't repair something my insurance company refuses to cover (a separate argument), I just wish someone at the shop had said something about this at the time so I could have argued with my insurance company earlier. Now I'm arguing with them after the fact and they're being obstinate.
After a collision, I brought my car here and the whole experience was smooth and stress free. The repairs were done professionally, the car looks great and they even took care of the rental car arrangements which made a big difference. Clear communication, solid work, and no hassle. If you’re in Ottawa and need collision repairs, I wouldn’t hesitate to recommend this place.
I had my car fixed at fixed auto central during February 206. I was hit by a car that slid due to weather and the person who hit me agreed to pay out of pocket. At the recommendation of my insurance company, they recommended this place as they do repairs for them. First, I would like to say that my cars bumper looks good. That being said, the front office was completely impossible to get ahold of and this really soured my experience. They went 2 weeks past the ETA for finishing the repair without actively communicating. I would call in every couple of days just for an update. No one would ever answer. I would leave a message. No one would ever call back. I would send an email. No reply. Im a pretty reasonable person. I think had they had just communicated what was going on, even if it was a delay, I would have given this body shop a much higher review. I think had I went through insurance they would have been a bit more attentive. The day my car was ready, I had to call them to find out. It was also the only time someone ever picked up in their front office during my month long ordeal with them. I would never come back here after this experience. I would expect better communication given how much their customers spend on repairs, especially Out of pocket
I got into an accident in Ottawa and this was one of the company’s my insurance provider told me I needed to use. So because I didn’t have an option i brought my vehicle to this location. Couple weeks goes by and my vehicle is fixed, when I go to pick up my truck a big k of things are missing. I call and got reimbursed for only one item that was missing… That I realized. 3 months later now and I have discovered more items missing from my vehicle that cost 100’s of dollars. They didn’t question me asking to be reimbursed the first time so my guess is this happens a lot and will keep happening because the company will just pay for it. Moral of the story, make sure to have video evidence of all of your items inside your vehicle before you drop it off and check when you pick it up. Very POOR customer service.
If I could give these guys 10 stars, I would! I initially went to another auto shop (Assured Auto on Bank), and while their customer service was positive, I found they were not proactive and their timeline to resolve bordered on the absurd. It seemed to me they were over capacity. Prior to my visit, I had my vehicle inspected by my manufacture’s dealer which included a report with some very helpful information like the damage and parts needed. Assured would only visually inspect the vehicle (early December), book my repair appointment (February!) and order new parts if needed then and I’d need to wait for another repair appointment likely months out from February. I needed to say all the above so you will understand why FixAuto is night and day a better auto shop. When I arrived there, they took my manufacture’s report and asked if I’d mind if they performed a thorough inspection to ensure they identified all the parts (very proactive) and of course I agreed. I was prepared to wait and walk around the area but they have a shuttle and graciously offered to bring me anywhere and return me once the inspection was complete. Next, they worked with my insurance and booked me two weeks out (amazing!) but as it was the holidays and the manufacturer didn’t have the parts yet, it got pushed out another two weeks. The whole time Mikaela and the team kept me and my insurance company updated. Had my vehicle fixed Jan 14th and I’m very impressed with the work, front looks brand new! Friendly, patient, thorough, and efficient - absolutely the best service I have had in years!