If I could give these guys 10 stars, I would!
I initially went to another auto shop (Assured Auto on Bank), and while their customer service was positive, I found they were not proactive and their timeline to resolve bordered on the absurd. It seemed to me they were over capacity. Prior to my visit, I had my vehicle inspected by my manufacture’s dealer which included a report with some very helpful information like the damage and parts needed. Assured would only visually inspect the vehicle (early December), book my repair appointment (February!) and order new parts if needed then and I’d need to wait for another repair appointment likely months out from February.
I needed to say all the above so you will understand why FixAuto is night and day a better auto shop. When I arrived there, they took my manufacture’s report and asked if I’d mind if they performed a thorough inspection to ensure they identified all the parts (very proactive) and of course I agreed. I was prepared to wait and walk around the area but they have a shuttle and graciously offered to bring me anywhere and return me once the inspection was complete.
Next, they worked with my insurance and booked me two weeks out (amazing!) but as it was the holidays and the manufacturer didn’t have the parts yet, it got pushed out another two weeks. The whole time Mikaela and the team kept me and my insurance company updated.
Had my vehicle fixed Jan 14th and I’m very impressed with the work, front looks brand new!
Friendly, patient, thorough, and efficient - absolutely the best service I have had in years!
Tim Sutton
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May 13, 2022
I had some custom painting done here by the team at Fix. I had the engine cover on my Ecoboost Mustang painted race red to match my car colour, then added the black pinstriping myself. They were quick and courteous and the pricing was very reasonable! Thanks to the team here!
Kareem Shihadeh
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January 22, 2025
Had my car in the shop for fixs for it back with my windshield washer fluid freezing and not spraying out brought it back to ensure that it was going to get fixed was told it was working after heating up... turns out the same cheap windshield washer fluid that clearly not made for our winters that is being used as I have never had my windshield washer fluid freeze untill bringing to this shop what's frustrating is them knowing the fluid froze and that was the problem but they kept the same liquid to let it freeze again this happen 2 times in 3 days very disappointing
Christelle Azzi
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October 03, 2024
They are the best! Mikayla and the rest of the shop repair team were so wonderful. They got my car fixed so quickly and answered all my questions. They were a great help and my car looks amazing!
Ryan Duchoeny
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April 27, 2024
I highly recommend Fix Auto Ottawa Central. The staff and the receptionist were super friendly and helpful with me when I had to bring in my vehicle to get it fixed. I had a minor car accident in Montreal and my car insurance claim referred me to get my car fixed there. They were quick and reliable, and when I got my car back, the interior and exterior of the car were very sparkly clean. I was very impressed with their service.
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If I could give these guys 10 stars, I would! I initially went to another auto shop (Assured Auto on Bank), and while their customer service was positive, I found they were not proactive and their timeline to resolve bordered on the absurd. It seemed to me they were over capacity. Prior to my visit, I had my vehicle inspected by my manufacture’s dealer which included a report with some very helpful information like the damage and parts needed. Assured would only visually inspect the vehicle (early December), book my repair appointment (February!) and order new parts if needed then and I’d need to wait for another repair appointment likely months out from February. I needed to say all the above so you will understand why FixAuto is night and day a better auto shop. When I arrived there, they took my manufacture’s report and asked if I’d mind if they performed a thorough inspection to ensure they identified all the parts (very proactive) and of course I agreed. I was prepared to wait and walk around the area but they have a shuttle and graciously offered to bring me anywhere and return me once the inspection was complete. Next, they worked with my insurance and booked me two weeks out (amazing!) but as it was the holidays and the manufacturer didn’t have the parts yet, it got pushed out another two weeks. The whole time Mikaela and the team kept me and my insurance company updated. Had my vehicle fixed Jan 14th and I’m very impressed with the work, front looks brand new! Friendly, patient, thorough, and efficient - absolutely the best service I have had in years!
I had some custom painting done here by the team at Fix. I had the engine cover on my Ecoboost Mustang painted race red to match my car colour, then added the black pinstriping myself. They were quick and courteous and the pricing was very reasonable! Thanks to the team here!
Had my car in the shop for fixs for it back with my windshield washer fluid freezing and not spraying out brought it back to ensure that it was going to get fixed was told it was working after heating up... turns out the same cheap windshield washer fluid that clearly not made for our winters that is being used as I have never had my windshield washer fluid freeze untill bringing to this shop what's frustrating is them knowing the fluid froze and that was the problem but they kept the same liquid to let it freeze again this happen 2 times in 3 days very disappointing
They are the best! Mikayla and the rest of the shop repair team were so wonderful. They got my car fixed so quickly and answered all my questions. They were a great help and my car looks amazing!
I highly recommend Fix Auto Ottawa Central. The staff and the receptionist were super friendly and helpful with me when I had to bring in my vehicle to get it fixed. I had a minor car accident in Montreal and my car insurance claim referred me to get my car fixed there. They were quick and reliable, and when I got my car back, the interior and exterior of the car were very sparkly clean. I was very impressed with their service.