I took my car in after a rear bumper collision as suggested by my insurance company. The car was supposed to be repaired within 3 days but apparently they needed to source and replace a damaged sensor, adding on a couple more days. At the time I was in the process of moving out of Ottawa and ensured they knew my time frame.
Well time rolled on. 5days became 10. I called every day for updates and basically got a runaround. Finally I walked down there (phone in hand ringing their line which went unanswered for an hour) and was told they were just about to pick up the sensor and then install it. By this time I was a couple of days away from my scheduled departure and had completely lost trust. I picked up the part from them and started my drive west.
In Saskatoon I took the car to the Subaru dealer to have it installed. When I picked the car up, the service manager told me that the interior bumper tears had not been repaired at all. (Pics below)
So, on to Edmonton where I was finally able to get the repairs done properly and close the insurance claim. The quoted 3 days repair window had stretched to over 4 months.
Bottom line: this is a company I would recommend to nobody. Ever. Zero stars is unfortunately not an option.
Chantal Lacroix
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March 03, 2026
If only i could give ZERO star, but we can't.
My insurance sent me here for minor bumper and rad repairs. I've been without a vehicle for almost 7 weeks now with barely any communication. This was supposed to take 6 days!!! Apparently my insurance can't reach them, and parts are always back ordered. Funny thing, i called my dealership across the street, and they have 5 rads in stock...i could have walked one over. According to my insurance, parts will arrive next Thursday. Well, it's been 7 Thursday's, and still no parts. Maybe this week will be my lucky Thursday!!
Justin Chan
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November 12, 2025
I've been here twice now (rear ended twice) in the last year and I think this place is great. As the face of the company, Karine was awesome in helping me out and answering all my questions and keeping me updated with the repairs. Always friendly and easy to talk to (and reach!), I really appreciate her professionalism, and the workmanship of the crew is top notch. My cars look brand new thanks to their work!
nasser ibrahim
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December 12, 2025
Amazing body shop, Karine at front desk was remarkable with the service she has provided from the time i walked in up to the pick up date. she is truly a gem. And most importantly, The body shop restored my vehicle to its original state and i’m grateful for it. Thank you.
Mureed Bajai
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December 14, 2025
Very disappointing experience.
The staff at Fix Auto Orléans were rude, unprofessional, and extremely unhelpful throughout my visit. Instead of assisting or explaining the process clearly, they showed a careless attitude and made the situation more stressful than it already was. Customer service was poor, and I felt disrespected. I would not recommend this location to anyone expecting basic professionalism or support.
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I took my car in after a rear bumper collision as suggested by my insurance company. The car was supposed to be repaired within 3 days but apparently they needed to source and replace a damaged sensor, adding on a couple more days. At the time I was in the process of moving out of Ottawa and ensured they knew my time frame. Well time rolled on. 5days became 10. I called every day for updates and basically got a runaround. Finally I walked down there (phone in hand ringing their line which went unanswered for an hour) and was told they were just about to pick up the sensor and then install it. By this time I was a couple of days away from my scheduled departure and had completely lost trust. I picked up the part from them and started my drive west. In Saskatoon I took the car to the Subaru dealer to have it installed. When I picked the car up, the service manager told me that the interior bumper tears had not been repaired at all. (Pics below) So, on to Edmonton where I was finally able to get the repairs done properly and close the insurance claim. The quoted 3 days repair window had stretched to over 4 months. Bottom line: this is a company I would recommend to nobody. Ever. Zero stars is unfortunately not an option.
If only i could give ZERO star, but we can't. My insurance sent me here for minor bumper and rad repairs. I've been without a vehicle for almost 7 weeks now with barely any communication. This was supposed to take 6 days!!! Apparently my insurance can't reach them, and parts are always back ordered. Funny thing, i called my dealership across the street, and they have 5 rads in stock...i could have walked one over. According to my insurance, parts will arrive next Thursday. Well, it's been 7 Thursday's, and still no parts. Maybe this week will be my lucky Thursday!!
I've been here twice now (rear ended twice) in the last year and I think this place is great. As the face of the company, Karine was awesome in helping me out and answering all my questions and keeping me updated with the repairs. Always friendly and easy to talk to (and reach!), I really appreciate her professionalism, and the workmanship of the crew is top notch. My cars look brand new thanks to their work!
Amazing body shop, Karine at front desk was remarkable with the service she has provided from the time i walked in up to the pick up date. she is truly a gem. And most importantly, The body shop restored my vehicle to its original state and i’m grateful for it. Thank you.
Very disappointing experience. The staff at Fix Auto Orléans were rude, unprofessional, and extremely unhelpful throughout my visit. Instead of assisting or explaining the process clearly, they showed a careless attitude and made the situation more stressful than it already was. Customer service was poor, and I felt disrespected. I would not recommend this location to anyone expecting basic professionalism or support.