About Fire & Flower | Ottawa York St | Cannabis Store
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I’ve been a regular customer here and have generally had good experiences, especially with gummies from the Spinach brand. However, my recent purchase of Shred’ems (Shark Attack) was disappointing. The product felt significantly weaker than what I’m used to from similar items. After checking the packaging date, I noticed it had been packaged over 8 months prior, which may explain the reduced quality and effectiveness. I raised the issue in-store but didn’t receive much concern or follow-up, and I also contacted customer service but have not received a response so far. I understand that product potency can change over time, but customers should still be able to expect consistent quality and a reasonable level of support when issues are raised. In this case, both were lacking. **Edit** I appreciate the reply, but it doesn’t really address the core issue I raised, which is the sale of a product that was over 8 months old (expired) and noticeably degraded in quality. An apology alone doesn’t resolve that. What specifically is being done about this product batch, and what resolution can you offer in this case?
The night started with plans to celebrate my birthday with a lovely meal, the night had other plans for us. With negative 30 temps, making our way on foot to an alternative restaurant was not an enjoyable experience. With full belly's, we began our botanical scavenger hunt, with The Fire & Flower sign lighting the way. Sean/Shean/Shawn greeted us with knowledge of the specific ingredients we were searching for. While initially the herb we requested was not available, Shawn eased the moment by sharing in a laugh and suggesting alternatives herb that would satisfy our needs. 10/10 would recommend. Be more like Sean/Shean/Shawn 👍 To Sean/Shean/Shawn: Don't forget to check out that restaurant, 2 streets up and to the left! It wasn't you, it was me😉 Thank you for humoring me and wifey!
Best and biggest shop I’ve personally seen in the city!! And I’ve been to pretty much all of em.. 😂🙌 The environment is the pinnacle of a ‘cannabis emporium’, which is rare to find on this side of the border! Great customer service and even greater selection of products!! I’ve personally never seen some of the products in stock here at other dispos around, an exotic and exclusive experience for sure! 🙏🧡
bought a 7g of my go-to strain from here, it was absolutely rank, checked the bag out and it had a HOLE IN THE BOTTOM... i have never ever seen this happen in my life. absolutely never buying from here again
Staff is great, friendly! I love how I always get discounts just by being a member.