I went in on the afternoon of Sunday May 11th/25 to get some CBD cream for restless leg syndrome. I have never used cannabis products before, or ever been in a dispensary but the pain from my RLS is so bad I was absolutely willing to give it a shot. My mother had used some CBD cream for arthritis and said it worked wonders so this sounded like the perfect solution. We were out for Mother's Day so I popped in quickly to grab some so I'd have relief for that night.
There was a tall man with a beard and baseball cap and a small woman behind the counter. The woman was VERY insistent I get bath bombs instead. I said I would prefer a cream as I don't have time to take a hot bath every night and this was a nightly (and very painful) occurance. "Oh I know all about Restless Leg, trust me. The cream would only help if you need a break through. You really need the bath bombs."
Basically the whole interaction with her just absolutely rubbed me the wrong way. I know I don't know anything about cannabis but I knew I wanted a cream and she made me feel like an idiot for even asking.
Meanwhile the fellow with the beard told me they had 2 creams available, one as a regular cream and one as a roll-on stick. I asked about the prices for each one and how much product was in each. He said they both had the _same_ amount of material and were roughly the _same_ price so I went with the stick. I have pets so I thought using the stick would help keep the product off my hands.
Unfortunately, although it smelled very pleasant (cinnamon and ginger) it did absolutely nothing for the pain that night. I pulled up the website for Dream Cannabis this afternoon (May 12) only to discover that the stick I was sold was only 30g with 550mg of CBD per bottle while the only cream that looked like it matched what I was offered (and was similar in price to the stick I purchased) was 100g of _2000mg_ CBD per bottle. Not only 3 TIMES more product but way more CBD!
So I don't know how he could possibly tell me they were the same size for the same price! He also, after hearing my entire conversation with the short woman, made no comment or suggestion as to which would be the better product as far as a painkiller was concerned.
So now I'm out $45, with a useless product, and facing another night of pain and no sleep because I was given bad advice.
If I go get the cream I should have gotten in the first place, I'm out another $45 and at this point I don't even WANT to step foot in the store again because I don't want to have to deal with that woman again!
Her parting suggestion as I was finishing my transaction was to tie a sock tourniquet-tight around my leg to stop the pain, which didn't make me want to trust her advice on anything else!
Oh and the bath bombs she suggested? 200mg CBD per 3/pk at $33 + tax according to the website. For what would amount to only 3 nights of relief IF they worked at all, which I doubt.
John
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April 27, 2025
I live nearby and generally like the store. Good variety, not crazy prices - a generally good experience.
BUT there’s this one staff member, a shorter lady, who makes me avoid this store. Her attitude is rude and often condescending. She isn’t particularly knowledgeable either it seems as she’s recommended the wrong product (asked for a sativa, was given an indica). Understandable for a new employee but that’s not the case here.
I’d like to rate this place 5-stars but this sort of customer service kills the experience.
Shawn Mckinnon
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February 23, 2025
Two years ago, I stopped using dream cannabis on Greenbank Road because their inventory was always messed up and every time I ordered something it was never there, they also couldn’t be bothered to phone and let you know that they didn’t have your product even though the website says that they do. Two years ago, they also refused to replace a defective vape 24 hours after I purchased it. Recently, I started to go back figuring maybe things had changed, but once again disappointed and the staff really didn’t care much that their website had indicated the product was available, but really wasn’t, I will not be back!
Shawn
Sam Reynolds
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March 22, 2025
Ryan at dream cannabis is extremely knowledgable, polite and always gives a good recommendation on strains to try based on what I’ve bought before. Would thoroughly recommend to come here if you would like to find some good strains!
Glenn Johnson
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April 23, 2025
I have been a customer since Day 1 and have been pleased with the products, fair pricing and especially the friendliness and knowledge of the staff.
I only had one unpleasant encounter with a staff member, which seemed so out of place compared with my weekly experiences.
Rather than give a rating focusing on the negative experience, I prefer to give an overall rating based on years of service and my discussion today with manager Sebastian.
Thank you sir for listening and working hard with your staff to help me find the right products to help me tackle chronic pain.
I highly recommend Dream Cannabis in Greenbank.
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I went in on the afternoon of Sunday May 11th/25 to get some CBD cream for restless leg syndrome. I have never used cannabis products before, or ever been in a dispensary but the pain from my RLS is so bad I was absolutely willing to give it a shot. My mother had used some CBD cream for arthritis and said it worked wonders so this sounded like the perfect solution. We were out for Mother's Day so I popped in quickly to grab some so I'd have relief for that night. There was a tall man with a beard and baseball cap and a small woman behind the counter. The woman was VERY insistent I get bath bombs instead. I said I would prefer a cream as I don't have time to take a hot bath every night and this was a nightly (and very painful) occurance. "Oh I know all about Restless Leg, trust me. The cream would only help if you need a break through. You really need the bath bombs." Basically the whole interaction with her just absolutely rubbed me the wrong way. I know I don't know anything about cannabis but I knew I wanted a cream and she made me feel like an idiot for even asking. Meanwhile the fellow with the beard told me they had 2 creams available, one as a regular cream and one as a roll-on stick. I asked about the prices for each one and how much product was in each. He said they both had the _same_ amount of material and were roughly the _same_ price so I went with the stick. I have pets so I thought using the stick would help keep the product off my hands. Unfortunately, although it smelled very pleasant (cinnamon and ginger) it did absolutely nothing for the pain that night. I pulled up the website for Dream Cannabis this afternoon (May 12) only to discover that the stick I was sold was only 30g with 550mg of CBD per bottle while the only cream that looked like it matched what I was offered (and was similar in price to the stick I purchased) was 100g of _2000mg_ CBD per bottle. Not only 3 TIMES more product but way more CBD! So I don't know how he could possibly tell me they were the same size for the same price! He also, after hearing my entire conversation with the short woman, made no comment or suggestion as to which would be the better product as far as a painkiller was concerned. So now I'm out $45, with a useless product, and facing another night of pain and no sleep because I was given bad advice. If I go get the cream I should have gotten in the first place, I'm out another $45 and at this point I don't even WANT to step foot in the store again because I don't want to have to deal with that woman again! Her parting suggestion as I was finishing my transaction was to tie a sock tourniquet-tight around my leg to stop the pain, which didn't make me want to trust her advice on anything else! Oh and the bath bombs she suggested? 200mg CBD per 3/pk at $33 + tax according to the website. For what would amount to only 3 nights of relief IF they worked at all, which I doubt.
I live nearby and generally like the store. Good variety, not crazy prices - a generally good experience. BUT there’s this one staff member, a shorter lady, who makes me avoid this store. Her attitude is rude and often condescending. She isn’t particularly knowledgeable either it seems as she’s recommended the wrong product (asked for a sativa, was given an indica). Understandable for a new employee but that’s not the case here. I’d like to rate this place 5-stars but this sort of customer service kills the experience.
Two years ago, I stopped using dream cannabis on Greenbank Road because their inventory was always messed up and every time I ordered something it was never there, they also couldn’t be bothered to phone and let you know that they didn’t have your product even though the website says that they do. Two years ago, they also refused to replace a defective vape 24 hours after I purchased it. Recently, I started to go back figuring maybe things had changed, but once again disappointed and the staff really didn’t care much that their website had indicated the product was available, but really wasn’t, I will not be back! Shawn
Ryan at dream cannabis is extremely knowledgable, polite and always gives a good recommendation on strains to try based on what I’ve bought before. Would thoroughly recommend to come here if you would like to find some good strains!
I have been a customer since Day 1 and have been pleased with the products, fair pricing and especially the friendliness and knowledge of the staff. I only had one unpleasant encounter with a staff member, which seemed so out of place compared with my weekly experiences. Rather than give a rating focusing on the negative experience, I prefer to give an overall rating based on years of service and my discussion today with manager Sebastian. Thank you sir for listening and working hard with your staff to help me find the right products to help me tackle chronic pain. I highly recommend Dream Cannabis in Greenbank.