Great service ! Contacted Matthew at DKS last week, this Monday he came to the house and explained the entire procedure to us, including costing and placement of equipment. He installed the receiver on our roof, installed the router and cube inside our home, and walked us through signing on to Xplore . We were amazed at his excellent and prompt service. We now have fast, unlimited internet throughout our home.
Thanks, Matthew!
BlackLotus
-
April 20, 2021
I've got nothing but great things to say about my experience. They worked hard and communicated very well to get my issues dealt with within 12 hours of my calling outside of regular business hours. The technician Matt was very professional and courteous. As well as Denis! Highly recommend them even during this covid pandemic. A+++from me! Keep up the good work guys!
Christian Duguay
-
September 28, 2017
Horrible service, DKS is a contractor for Xplornet. Took a day off work, but because he didn't think he could install it in my area, he didn't call back and was a no show. When I called him, he apologized but tells me he cancelled my order without telling me. Great! Thanks.
Derek Baigent
-
July 09, 2022
If I could give a negative review I would. Flew into ottawa for the install at our home and they never showed up. No phone call….nothing. Reached them the next day and they would not call me back but texted to say they were busy and it would be a few weeks now and to call xplorenet for a new installation date. Terrible customer service and useless service!
Eric Breault
-
April 29, 2018
I made a comment on an Xplornet post on Facebook expressing my disappointment that we have been waiting a long time to get high speed (25mps) in my area. Codie from Dks Satellite sent sent me a message through messenger and he guided me through some tests to see if I could get it. The tests indicted that I there should be no problems getting reliable high speed. He told me to contact Xplorenet to have my service switched. Xplornet opened a case request and told me there was a 3 week waiting list. Codie then bypassed the waiting list and came the next day and hooked me up. That was the very definition of going above and beyond. Thanks guys!
Our Address
27 Kearnsley Way, Stittsville, ON K2S 1G8, Canada
Claim Listing: DKS Internet
Please Login or Register an Account to Claim Listing
Add Your Ottawa Business to My Local Ottawa - It's FREE
Help customers and shoppers in Ottawa find your business. For more information on our listings, advertising, coupons, and mailers, please contactus today! Let’s get you started and add your business!
Great service ! Contacted Matthew at DKS last week, this Monday he came to the house and explained the entire procedure to us, including costing and placement of equipment. He installed the receiver on our roof, installed the router and cube inside our home, and walked us through signing on to Xplore . We were amazed at his excellent and prompt service. We now have fast, unlimited internet throughout our home. Thanks, Matthew!
I've got nothing but great things to say about my experience. They worked hard and communicated very well to get my issues dealt with within 12 hours of my calling outside of regular business hours. The technician Matt was very professional and courteous. As well as Denis! Highly recommend them even during this covid pandemic. A+++from me! Keep up the good work guys!
Horrible service, DKS is a contractor for Xplornet. Took a day off work, but because he didn't think he could install it in my area, he didn't call back and was a no show. When I called him, he apologized but tells me he cancelled my order without telling me. Great! Thanks.
If I could give a negative review I would. Flew into ottawa for the install at our home and they never showed up. No phone call….nothing. Reached them the next day and they would not call me back but texted to say they were busy and it would be a few weeks now and to call xplorenet for a new installation date. Terrible customer service and useless service!
I made a comment on an Xplornet post on Facebook expressing my disappointment that we have been waiting a long time to get high speed (25mps) in my area. Codie from Dks Satellite sent sent me a message through messenger and he guided me through some tests to see if I could get it. The tests indicted that I there should be no problems getting reliable high speed. He told me to contact Xplorenet to have my service switched. Xplornet opened a case request and told me there was a 3 week waiting list. Codie then bypassed the waiting list and came the next day and hooked me up. That was the very definition of going above and beyond. Thanks guys!