About Assured Automotive
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Recently had some work done on front driver side of my new car. They found damage that wasn't visible(headlight, foam structure between bumper and crash bar and fog light trim) and cleaned up paint on my front bumper. Everything looks fantastic. Communication was excellent. Car was ready exactly when they said it would be. Even set up rental car pick up for me.
Had an excellent experience at Assured. They did an amazing job repairing my 2018 Honda Civic after it had deep scratches from an accident. The paint match looks perfect, the car came back spotless, and the attention to detail was impressive. They also kept me updated throughout the repair process via text, which made everything stress-free and professional. You honestly can’t even tell there was ever damage. Highly recommend to anyone needing quality body work. Thank you guys
Very disappointing and unprofessional experience. I picked up my vehicle from this body shop yesterday after accident repairs, and unfortunately I found several serious problems with the work. First, they did not perform the wheel alignment. They told me they couldn’t do it because there was an issue with the sway bar bushing. However, after having the vehicle checked at another shop, I was told that this should not have prevented them from doing the alignment and that the sway bar link was affected by the accident and should have been replaced. Second, when I did a walk-around after picking up the vehicle, I noticed that the air box was completely missing. I told them I was 100% sure the air box was there before I dropped off the vehicle, but they insisted they were 100% sure it wasn’t there. After more discussion, they finally agreed to check the shop floor. They found my air box there and explained that they had three similar vehicles in the shop and the parts had gotten mixed up. This is extremely concerning. After leaving, I discovered even more issues: the wiper arms were bent, and there was still a knocking noise coming from the same side that was affected in the accident. I brought my vehicle to a body shop expecting it to be properly repaired and inspected before being returned to me. Instead, I received it with a missing part, bent wiper arms, no alignment, an accident-related suspension issue that wasn’t repaired, and a knocking noise that is still present. Based on my experience, I would not recommend this body shop. I strongly suggest anyone picking up their vehicle from here carefully inspect everything before leaving.
After our first collision, the staff at Assured Body Shop were amazing. They made our vehicle look brand new again, the repairs were done efficiently, and the customer service was great. We left very happy with the experience. Unfortunately, only a couple days after getting our vehicle back, someone backed into us again. Since we had to open another claim, we returned to Assured for the repairs. Once again, they took the vehicle in quickly and had it back to us within a couple days. However, when we got home, we immediately noticed the front bumper was not clipped in properly. The front bumper repair was included on the invoice, but it was clearly not repaired correctly — the clips were broken and the bumper was lifting off the frame. We called right away and were told to bring it back the next day. One of the employees came out to inspect the vehicle, telling us they would make it right acknowledging that the issue had not been fixed properly the first time. We were then told to leave with the vehicle until they had time to deal with it. A couple weeks later, when they finally got back to us, they contacted the insurance adjuster, who said insurance would not cover the repair again. While I understand that from the insurance side since it had already been included once, the issue is that the repair was not completed properly the first time. What was most frustrating was that the manager of Assured also refused to repair it, pointing out scratches underneath the bumper and trying to imply the damage happened afterwards. That was not the case. We brought the issue to their attention immediately after noticing it, and we were specifically told to continue driving the vehicle until they were ready to take it back in — which ended up being 2–3 weeks later. By that point, they focused on the scratches instead of the fact that the bumper itself had never been secured properly from the original repair. Unfortunately, we did not have a choice in using this location because of our insurance. Based on this experience, I would avoid returning for future repairs.
Had a great experience with assured auto. My car was in for a hit and run, and the battery ended up dying after all the work was over, and they really took the time to help me out & make sure things were right. I felt very comfortable with them so rest assured (haha) that you will be taken care of. Highly recommend.