About Rick Menard Heating & Cooling
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We recently had Rick Menard Heating & Cooling install a new Moovair central air conditioner. Keith, the estimator, was knowledgeable, approachable and remained responsive even after the installation began, which I really appreciated. During the installation there were a few job description questions but once brought to their attention, Luc handled them fairly and ensured everything was ultimately resolved to my satisfaction. The installation crew worked hard, the system is cooling well, and I’m pleased with the finished product. Read your quote carefully, ask questions, and make sure the work being completed matches. Overall, a good company that delivered a quality installation, with some communication and opportunities along the way.
The Rick Menard team was great to deal with. The whole process from quote to installation to invoicing was seamless. We received prompt responses to all our queries. Really happy with the service quality. Appreciated the no pressure sale tactics.
I rarely write reviews, it’s my first time choosing this company, but my satisfaction with this service compelled me to share my experience. From start to finish, everything was handled with the utmost professionalism. I had Charle, Alex and Eric (technician) for the furnace repair service on February 19th, they were amazing. Their integrity and reliability shocked me. Eric saved me a lots of money when he told me that the Lennox had a 10 years warranty if it’s registered online. He even called for Lennox’s tech support to make sure I got it repaired properly. Charlie managed the schedule smoothly, as long as the part arrived, he scheduled me next day. Alex explained the part that I needed to get was in back order, but he could roughly tell me when it’s available. I highly recommend them to anyone looking for quality products and excellent service.
Our old air conditioner quit during a heat wave here in Ottawa. I was very pleased with the patience, courtesy and professionalism of the service. The problem was fixed after careful analysis and reasonable options were offered for future directions. In addition, the complete installation of a new, efficient air conditioner was performed in a friendly, competent and thorough manner. I would highly recommend Rick Menard Heating & Cooling!
Just had air conditioning maintenance performed by Stephane P. He was professional, punctual, and very knowledgeable. Explained what he was doing, things that I can and should be doing for user maintenance. Not long ago I had Adrian and co. from Rick Menard install a new hi-efficiency furnace, air-conditioning and hot water tank. They were a pleasure to work with. I like some people I did not initially think on going maintenance was needed for a new unit, but decided this year to have a furnace maintenance check done. Found out that my condensate trap had a small leak, that left alone would've caused sine major issues later. It required a parts replacement under warranty. Many thanks, and keep up the good work.