The optometrist was nice, but the woman helping me select my frames was absolutely horrible. When I selected the cheapest lens option, she remarked "That is usually for people who cannot afford glasses" and gave me a dirty look. She was very rude the whole appointment, and kept giving me strange faces. I will never come back here, whether to buy glasses or see the optometrist.
Judy Wu
-
November 26, 2024
This review is long overdue, but I feel I personally owe it to Dr. Elaina Kuang after my experience getting Ortho-K lenses designed by her. I’ve finally found the time to sit down and write this after starting my first job in the U.S. (from Canada) post-graduation.
I discovered Dr. Kuang by mass emailing a bunch of clinics in Ottawa and other major cities. My vision was so bad (around -6.5/-7.5 with 2.0 astigmatism) that I wasn’t even sure Ortho-K was an option for me. When I met with Dr. Kuang I was very reassured. Her calm demeanour, profound expertise, and obvious passion for her work immediately reassured me that I was in the best hands.
As an adult, LASIK wasn’t something I was considering—I wanted a non-surgical solution (I hate surgery), which made finding the right Ortho-K specialist even more important. She not only took on my challenging case but also explained every step of the process in a way that made me feel confident we’d achieve great results. I was especially drawn to Ortho-K because some friends I’d met during my internships abroad had lots of success with it since childhood, and since I have bad allergies/touch my face too much while awake, it felt like the perfect fit for me.
During my initial consultation, I was blown away by how thorough she was—not just with the Ortho-K process but with my overall eye health. I’d been experiencing grainy sensations in my eye the year before. She was able to instantly diagnose me with MGD and explained that my eye glands were clogged. She educated me on how to care for my eyes and prevent the condition from worsening. After reading more about MGD and the risks of gland loss, I realized how lucky I was that she caught it early.
When it came to my Ortho-K treatment, Dr. Kuang went above and beyond. My case wasn’t easy—I had to finalize everything in just 1-2 months before moving to the U.S. for work, which is an extremely tight timeline, especially for someone with my high prescription. But she made it happen. Her precision, urgency, and ability to work within my schedule were incredible. She even took the time to personally teach me how to wear the lenses. That’s when I knew I had chosen the right optometrist.
Through our sessions, I learned more about Dr. Kuang’s background and was so impressed by her depth of knowledge and training. She’s worked under some of the innovative leaders in the field, and it shows-despite her being so humble about it. Her ability to confidently tackle my high myopia and astigmatism while still addressing every dumb little concern/question I had truly sets her apart. Compared to the experiences of some friends who’ve had rushed fittings (not good, can result in injuries), her attention to detail and personalized care were unmatched.
I can now see clearly without glasses or daytime contacts. Ortho-K is slowing/stopped my myopia progression, which is a huge relief since I know how much screen time in my software engineering job could make it worse. Given how tricky my case was, the success we achieved makes me even more impressed with Dr. Kuang’s talent, especially when I tell my friends who’ve gone through the process were also genuinely surprised at how she made it work AND within my timeline.
Her care didn’t stop at the fitting. She always made herself available for follow-up questions, provided updates, and ensured I was completely comfortable throughout the process. Her pricing is also super reasonable—after comparing other clinics (including in the U.S.), I was surprised by how competitive her fees are, especially given her level of expertise.
If you’re considering Ortho-K or even just looking for a fantastic optometrist, I can’t recommend Dr. Elaina Kuang enough. Her calm, compassionate, and knowledgeable approach makes her truly exceptional. Having been through many optometrists as my vision worsened over the years, I can confidently say she’s basically the best I’ve ever had. I’m grateful for everything she’s done—from giving me clear vision to helping me manage my dry eye. Thank you Dr. Kuang!!
paloma dacosta
-
October 21, 2024
My mother went in for an eye exam after her family doctor said she was fine, her doctor refused to send her to an eye doctor so she called to make an appointment at this clinic for herself and paid for the exam out of pocket. The staff was incredible and Dr. Elaina Kuang was absolutely amazing, she went above and beyond and she was able to detect immediately that something was wrong and sent my mom a requisition for a CT scan and they took her in immediately because of the possible severity of the situation. At the CT scan they were able to detect a tumour in her brain and she needed surgery immediately. It was a long and scary process but I am so happy to say that the surgery was a success and she has now fully recovered. Dr. Elaina Kuang; my family cannot possibly thank you enough for everything you have done for us, thank you so much!
Bella Potter
-
February 11, 2025
Fixed my bent glass within 5 minutes and two adjustments. Kawtar’s services were quick and helpful! Fully recommend.
Oussama AlGhamian
-
August 29, 2024
THIS BRANCH HAS THE ABSOLUTE BESTEST STAFF ANYONE WILL EVER MEET! last week i did a visit to do eye check exams for my two little siblings and grandpa and i cannot emphasize enough on the friendliness and decency the staff shown us they truly are the best. Believe it or not they stayed one extra hour after the closing hour of theirs just to accommodate us and wrap up the eyeglasses measurements with a wide, big and real smile on their faces.
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The optometrist was nice, but the woman helping me select my frames was absolutely horrible. When I selected the cheapest lens option, she remarked "That is usually for people who cannot afford glasses" and gave me a dirty look. She was very rude the whole appointment, and kept giving me strange faces. I will never come back here, whether to buy glasses or see the optometrist.
This review is long overdue, but I feel I personally owe it to Dr. Elaina Kuang after my experience getting Ortho-K lenses designed by her. I’ve finally found the time to sit down and write this after starting my first job in the U.S. (from Canada) post-graduation. I discovered Dr. Kuang by mass emailing a bunch of clinics in Ottawa and other major cities. My vision was so bad (around -6.5/-7.5 with 2.0 astigmatism) that I wasn’t even sure Ortho-K was an option for me. When I met with Dr. Kuang I was very reassured. Her calm demeanour, profound expertise, and obvious passion for her work immediately reassured me that I was in the best hands. As an adult, LASIK wasn’t something I was considering—I wanted a non-surgical solution (I hate surgery), which made finding the right Ortho-K specialist even more important. She not only took on my challenging case but also explained every step of the process in a way that made me feel confident we’d achieve great results. I was especially drawn to Ortho-K because some friends I’d met during my internships abroad had lots of success with it since childhood, and since I have bad allergies/touch my face too much while awake, it felt like the perfect fit for me. During my initial consultation, I was blown away by how thorough she was—not just with the Ortho-K process but with my overall eye health. I’d been experiencing grainy sensations in my eye the year before. She was able to instantly diagnose me with MGD and explained that my eye glands were clogged. She educated me on how to care for my eyes and prevent the condition from worsening. After reading more about MGD and the risks of gland loss, I realized how lucky I was that she caught it early. When it came to my Ortho-K treatment, Dr. Kuang went above and beyond. My case wasn’t easy—I had to finalize everything in just 1-2 months before moving to the U.S. for work, which is an extremely tight timeline, especially for someone with my high prescription. But she made it happen. Her precision, urgency, and ability to work within my schedule were incredible. She even took the time to personally teach me how to wear the lenses. That’s when I knew I had chosen the right optometrist. Through our sessions, I learned more about Dr. Kuang’s background and was so impressed by her depth of knowledge and training. She’s worked under some of the innovative leaders in the field, and it shows-despite her being so humble about it. Her ability to confidently tackle my high myopia and astigmatism while still addressing every dumb little concern/question I had truly sets her apart. Compared to the experiences of some friends who’ve had rushed fittings (not good, can result in injuries), her attention to detail and personalized care were unmatched. I can now see clearly without glasses or daytime contacts. Ortho-K is slowing/stopped my myopia progression, which is a huge relief since I know how much screen time in my software engineering job could make it worse. Given how tricky my case was, the success we achieved makes me even more impressed with Dr. Kuang’s talent, especially when I tell my friends who’ve gone through the process were also genuinely surprised at how she made it work AND within my timeline. Her care didn’t stop at the fitting. She always made herself available for follow-up questions, provided updates, and ensured I was completely comfortable throughout the process. Her pricing is also super reasonable—after comparing other clinics (including in the U.S.), I was surprised by how competitive her fees are, especially given her level of expertise. If you’re considering Ortho-K or even just looking for a fantastic optometrist, I can’t recommend Dr. Elaina Kuang enough. Her calm, compassionate, and knowledgeable approach makes her truly exceptional. Having been through many optometrists as my vision worsened over the years, I can confidently say she’s basically the best I’ve ever had. I’m grateful for everything she’s done—from giving me clear vision to helping me manage my dry eye. Thank you Dr. Kuang!!
My mother went in for an eye exam after her family doctor said she was fine, her doctor refused to send her to an eye doctor so she called to make an appointment at this clinic for herself and paid for the exam out of pocket. The staff was incredible and Dr. Elaina Kuang was absolutely amazing, she went above and beyond and she was able to detect immediately that something was wrong and sent my mom a requisition for a CT scan and they took her in immediately because of the possible severity of the situation. At the CT scan they were able to detect a tumour in her brain and she needed surgery immediately. It was a long and scary process but I am so happy to say that the surgery was a success and she has now fully recovered. Dr. Elaina Kuang; my family cannot possibly thank you enough for everything you have done for us, thank you so much!
Fixed my bent glass within 5 minutes and two adjustments. Kawtar’s services were quick and helpful! Fully recommend.
THIS BRANCH HAS THE ABSOLUTE BESTEST STAFF ANYONE WILL EVER MEET! last week i did a visit to do eye check exams for my two little siblings and grandpa and i cannot emphasize enough on the friendliness and decency the staff shown us they truly are the best. Believe it or not they stayed one extra hour after the closing hour of theirs just to accommodate us and wrap up the eyeglasses measurements with a wide, big and real smile on their faces.