I did before manicure and pedicure without any issue, but today I got the worst experience, he cut my finger, I told me it is hurting and he was smiling, maybe he doesn’t speak English, but how come you don’t care about your clients! I was shy to complain but you should appology and do a better service, even my nails horrible, not what I hoping to get.
Rosanna Dana
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March 16, 2025
I went in to treat myself after a long week, and there were a few things already not in place when I went in. It started as a friendly welcoming place but when I sat down it just went sour from there. I asked for nail shape examples to choose from - there was none but only colours to choose from. I asked couple of times if there are nail shapes but the lady did not understand my request and I suggested there should be one customers can pick from of their choice.. the lady then suggested for me to pick my colour. I don't think she understood a word I said, but rather I was rushed to pick a colour to get this going. I then showed the lady the shape choice from my phone, and she nodded and understood my request. I tried to make small talk just to make the experience more smoothly, but no one was reciprocated. The experience was overall okay until the end. It became a rushed job with a few but very rough and painful polishings and none of the bottom nails polished.
I left out of there not impressed with the hospitality and friendliness wad gone the moment I asked for nail shape examples. Ironically they had none for a nail salon.
One star for that nail lady.
Rayenne
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February 21, 2025
I booked the appointment before, and I showed them what I wanted to do they said it would take 1h15 min, when I came back, it took them 2h30 min for a simple design. After two weeks I came back to just remove the nails and it was awful, they tried to rip them off with nail clippers, instead of using acetone and foil as the other salons do, I told them that it was hurting but they kept going and pulling my real nails off too. Did not stay for even a full 5 minutes and they charged me 10$. Would never go back to this place again. I do not recommend it.
Tammi Wigmore
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December 23, 2024
First time here and definitely the last. For being in the mall at Christmas, I wondered why it was so slow. It was a last minute decision to get my shellac pedicure for Christmas. Guy did a horrible job, I had to come home and fix my nails. Also, only put one coat of shellac, so the quality of color is terrible! With there being lots of nail salons in Ottawa, avoid this place as they don’t care about the quality of the treatment, especially for the 55$ price!
Judy Mance
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May 14, 2024
I have had good service and a nice pedicure here BUT they have one male technician who should not be allowed to touch anyone. He gave me a rough, sloppy and rushed pedicure, disregarding my requests. I found out later he speaks no English so that explained it. My nails were not evenly filed, the cuticles were ragged and the polish uneven. One toe had a cut cuticle. I called and complained and they told me to come back the next day, saying come anytime. When I did, they said they were too busy. Then they assigned the same person to fix the bad job. He started sawing away with a file, drawing blood from one toe, then used the cuticle cutters and quickly cut into 2 other toes, which bled profusely. I pulled my feet away and got out of the chair. The owner was apologetic and told me to come back again and she would personally redo the entire service. My toes were too sore and I would never allow them to touch me again. I asked for and received a refund. Beware who does your service here!!
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I did before manicure and pedicure without any issue, but today I got the worst experience, he cut my finger, I told me it is hurting and he was smiling, maybe he doesn’t speak English, but how come you don’t care about your clients! I was shy to complain but you should appology and do a better service, even my nails horrible, not what I hoping to get.
I went in to treat myself after a long week, and there were a few things already not in place when I went in. It started as a friendly welcoming place but when I sat down it just went sour from there. I asked for nail shape examples to choose from - there was none but only colours to choose from. I asked couple of times if there are nail shapes but the lady did not understand my request and I suggested there should be one customers can pick from of their choice.. the lady then suggested for me to pick my colour. I don't think she understood a word I said, but rather I was rushed to pick a colour to get this going. I then showed the lady the shape choice from my phone, and she nodded and understood my request. I tried to make small talk just to make the experience more smoothly, but no one was reciprocated. The experience was overall okay until the end. It became a rushed job with a few but very rough and painful polishings and none of the bottom nails polished. I left out of there not impressed with the hospitality and friendliness wad gone the moment I asked for nail shape examples. Ironically they had none for a nail salon. One star for that nail lady.
I booked the appointment before, and I showed them what I wanted to do they said it would take 1h15 min, when I came back, it took them 2h30 min for a simple design. After two weeks I came back to just remove the nails and it was awful, they tried to rip them off with nail clippers, instead of using acetone and foil as the other salons do, I told them that it was hurting but they kept going and pulling my real nails off too. Did not stay for even a full 5 minutes and they charged me 10$. Would never go back to this place again. I do not recommend it.
First time here and definitely the last. For being in the mall at Christmas, I wondered why it was so slow. It was a last minute decision to get my shellac pedicure for Christmas. Guy did a horrible job, I had to come home and fix my nails. Also, only put one coat of shellac, so the quality of color is terrible! With there being lots of nail salons in Ottawa, avoid this place as they don’t care about the quality of the treatment, especially for the 55$ price!
I have had good service and a nice pedicure here BUT they have one male technician who should not be allowed to touch anyone. He gave me a rough, sloppy and rushed pedicure, disregarding my requests. I found out later he speaks no English so that explained it. My nails were not evenly filed, the cuticles were ragged and the polish uneven. One toe had a cut cuticle. I called and complained and they told me to come back the next day, saying come anytime. When I did, they said they were too busy. Then they assigned the same person to fix the bad job. He started sawing away with a file, drawing blood from one toe, then used the cuticle cutters and quickly cut into 2 other toes, which bled profusely. I pulled my feet away and got out of the chair. The owner was apologetic and told me to come back again and she would personally redo the entire service. My toes were too sore and I would never allow them to touch me again. I asked for and received a refund. Beware who does your service here!!