About CARSTAR Ottawa East – Surgenor
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I recently purchased a new SUV from this dealership and had a great experience. My salesperson, Bruce Harling, was very personable, honest and informative. He even provided me a tour of the dealership as well as taking the time to sit with me and show me the functionality of the car after sale. I would strongly recommend this dealership for any future car needs :)
The team at Surgenor Ottawa went above and beyond to find a Blazer EV for us before the end of 2024 which allowed us to capitalize on the government rebates. We live outside of Montreal, but with limited remaining 2024 EV inventory in Quebec, the team in Ottawa sourced the exact model (Black, RS) we wanted from a dealership outside of Toronto. They sent 2 men to pick it up and drive it back to Ottawa. They sourced and installed winter tires for us and we picked it up spotless. They even took care of licensing in Quebec so that we could apply for the Quebec EV rebates. They applied for the federal EV rebates on our behalf. We are so happy with our new electric vehicle and are so grateful to have this second car to replace our bike commute in the winter. Thank you!
Just bought a canyon 2024 this week from this dealership and was greeted with kindness from a bunch of sales consultants. I had the pleasure of doing my business with Frank Santurbano who worked really hard at making this deal work in order to fit my needs and budget. thank so much for the help and glad I did business with this him and this dealership.
Remo and John really helped me to find a good car that matches my budget. Receptionist is very nice and welcoming. I will definitely recommend this location to visit and buy your car because the wait time for your car is also less compared to other locations.
Went in last Thursday (March 13th) because I had ordered a spare key for my car. Spoke with Paul in parts, everything was great, asked him to leave said key with sales, as I finish work at 5 and parts closes at 5. I get there about quarter to 6, go to the receptionist asking about said key, she was unsure, got a manager named Kyle. Upon speaking to him, he asked some basic questions, which I answered. Then I was told, not 5 minutes before, someone had picked up said key. I asked him, so what you're telling me, is that you've got a key on your desk, someone comes in stating they're here for a key, and you just give it to them, just like that? He responds 'i guess so' I told him that's not a good answer at all. I told him I myself work in dealerships, and that an answer like this isn't good. I asked them what they could do to help me out due to this (his words) 'honest mistake' (my keys fell out of my pocket as I got out of my car the night before and locked and closed my door), as I needed to get in my car to get to work next morning. He said well I'm sure that key will make its way back, when that client realizes it's not theirs. I pointed out to him that that doesn't help me now. I was frustrated with all this so I walked out. Came back several minutes later after consulting with someone over the phone. I went to Kyle, told him what he could do for me was get a locksmith to my place that evening, to get my car unlocked due to their mistake. He starts hesitating, saying he doesn't have the authority to make that call. I asked him to please get in touch with someone who could make that call. And I gave him the pertinent info to get a hold of me, type of vehicle, VIN. Then I left and walked home. I get a call from Kyle shortly after 7pm, to tell me the locksmith thing won't happen (as I suspected would happen) but that the service manager could swing by my place in the morning before work Friday morning, which didn't work for me schedule wise. (Wound up paying someone $50 to come unlock my car)Kyle kept insisting on making excuses(or so it seems) telling me at least you don't work far from home, and such, to which I reminded him that's not the point. Furthermore, in our earlier discussion, I pointed out that there was a second mistake made somewhere else down the line, as there was only one key left at reception, but 2 people coming to procure a key, I kindly suggested he look into it, to avoid this from happening again. Didn't seem to care, just said well we don't often have parts pickups in sales. (Lame excuse, and Paul the next morning said to me 'strange, these parts pickups usually go smoothly) Gave the second star only because while not the greatest, Kyle DID put SOME effort into a resolution (albeit minimal, and doesn't excuse the nonchalant attitude he seemed to have, telling me I'm over reacting (remained calm and concise throughout) ) Contacted Paul the next morning briefly outlining what happened, and he made me another key AND had it delivered to me to prevent this from potentially happening again.