About CARSTAR Ottawa North – Ottawa Honda
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George and his crew did an amazing job on my car. Im super happy with the service, professionalism and expertise. I highly recommend this body shop. From start to finish, everything was a breeze for me. I got my car back in a timely manner as well. Thank you for all your help!
I advise everyone to avoid this place. I had an accident with my car. They replaced the front bumper, and when I picked up the car, I went to their office and found my car covered in scratches. This is the video and photos for confirmation. When they removed the front bumper, they hadn't put the air and AC sensors in place, and they're not in the car now. I will be filing a lawsuit against them.
We go back and forth, hoping that the second time we went they can see everything that is not yet properly done but still the bumper is not intact and some paints still not done 😠Our time is wasted.. They are rushing, even they rush I’m expecting they can finish our car properly. We just get our car and put in other collission center. Never Again!
Thank-you Carstar for taking such good care of me and my Honda, all of you were so accommodating! The Receptionist was so friendly, she got me booked in right away and made sure I saw the right people. This company came highly recommended by Barrhaven Honda and they lived up to their reputation, you simply can't go wrong with the Carstar Team, thanks again!
UPDATE*** George called and explained everything in details and gave us a day and time to come back in. We just left the body shop and they aligned the hood and are ordering a hood gasket at no charge. - Thank you for rectifying the situation. and Horrible service! Dishonesty 100% Picked up our car and the gentleman (sitting to the left of the entrance door) who was nice, took us to the car. We noticed a few scratches and the hood was not aligned, he said his good technicians had left for the day but the new girl was good enough to look at it. She tried but not 100% fixed, we were told to take the car and see if anything else, sensors etc.. was wrong. We drove it for a week and only 1 sensor acted funny but it went away. We called to make an appointment to have the hood aligned and were told NO! This time it was a lady who said we had to reopen the claim and pay another deductible because they never touch the hood 🤯. So unprofessional, complete bullshit! She is saying it’s not part of the claim… it was when we picked it up… all together, horrible experience!!!