Safari Plumbing Ltd.
1902 Robertson Road #202h, Nepean, ON K2H 5B8, CanadaAbout Safari Plumbing Ltd.
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1902 Robertson Road #202h, Nepean, ON K2H 5B8, CanadaAdd Your Ottawa Business to My Local Ottawa - It's FREE
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We were very pleased with the services we received from Safari Plumbing. Jovian identified a major leak in our basement, explained exactly what caused it and we worked on a plan to fix it quickly and effectively. Justine in the office kept us informed with updates on estimates and billing for insurance and any delays in Jovian returning to the home to fix the issue. Thank you for everything. Very very happy with the results!
I wanted to take a moment to share how impressed I was with the service I received from your company. When I first called about an issue with my toilet in my condo, the person I spoke with was very helpful and offered great advice on a few things I could try before scheduling a service call. I really appreciated that honesty and willingness to help. When the issue persisted, I called back and a plumber was sent to my home. He arrived on time, was friendly, knowledgeable, and very respectful of my home. He wore boot covers and explained everything he did while inspecting the problem, which I really appreciated. In the end, the issue turned out to be much simpler than I expected. I thought I might need a more involved service, but it was actually a quick fix and snaking wasn’t necessary. I was especially grateful that Safari Plumbing adjusted the service price accordingly. A $300 bill felt daunting, so being charged only a third of that meant more than you probably realize. Thank you for your honesty, professionalism, and excellent customer service. I will absolutely be calling Safari Plumbing again for any future plumbing needs and will gladly recommend your company to others.
We are always pleased to “tip our hats” to Safari, first talking on the telephone to Justine, who can always find one of safari’s super plumbers like our favourite, Dan. As we said in the past we have used Safari for a long time and they have always solved and fixed our plumbing problems .... and, they have never had to come back to fix their work. At our house we really like Safari Plumbing.
The whole experience was disappointing and frustrating. Don't let Daniel in your home or business. This is not the same Safari pre 2022. I called Safari and Daniel was sent to assess my leaky outside faucet. He came to assess the problem on Aug 17th. He failed to show up for our first agreed date of repair and he finally came on Sept 7th. There were many communication failures and in hindsight I should have walked away at that point. As you can see from the video, the repair was well below standard. Daniel was aware of this but left it this way nonetheless. He said he was not able to anchor the faucet to the brick and so that was the way it is. The faucet was not straight (angled to the side by 15 degrees which looked weird), had a messy caulking job around it but more importantly the supply line twisted and turned when you turned the water on and off. It was just a matter of time that this would fail. I sent a copy of this video to the management and they must have agreed with my concerns as they offered to send Daniel back to improve upon his first attempt. I declined as Daniel had already displayed that he did not care about the quality of his work (thus he could not be trusted) so they sent Jovid who was the only bright spot of this interaction. Jovid was very competent and undid the poor work performed by Daniel. Jovid also noted that Dan placed the shutoff valve such that it cannot be accessed.... the duct work would have blocked anyone from being able to access the valve. (See the second video). Jovid placed a new shutoff valve and I was thankful he caught that mistake. Poor Jovid as I think he gets alot of calls like this. Must be frustrating for him as he, unlike Daniel, does care about his craft..... I originally went with Safari because I have seen the vans parked in my neighbourhood. I used to see the owners company van parked in the driveway on Evergreen Cres who evidently started the business. It turns out that this company was sold in 2022 and is now owned by Glenn and not the Evergreen Cres resident. If you look at the most recent reviews, it's apparent that there has been change in the business culture since the ownership change. The reviews are lower and there is alot more criticism. The new theme is that Safari is high priced and more importantly low ethics as they overcharge and recommend unnecessary work. Look at the recent google reviews..... My repair was expensive. I don’t mind paying a little extra if you get good service but this is a reminder that you don’t always get what you pay for. After this experience I reached out to Glenn (the owner) multiple times, but I never did hear back from him. I felt it was important for me inform other consumers about Safari Plumbing as I don't want the same thing to happen to you that happened to me. Beware and stay away from Safari plumbing as Daniel and Glenn don’t care about the work they do, they just want your money. P.S. I had another faucet replaced in my backyard this spring by a different plumber who I found by word of mouth. It was done same day and professionally while being half the cost.
Very professional very quick and did a fantastic job removing the toilet i have no complaints and I will be contacting them in the future for any plumbing services .