About Mr. Rooter Plumbing of Ottawa
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I recently hired Mr. Rooter to replace all the Poly-B piping in my Gatineau home, and the entire experience was fantastic. The team was highly professional, punctual, and actually completed the job much faster than expected. Their customer service is truly exceptional. Their pricing is very reasonable, but more importantly, I felt the entire time that I was working with a very honest company. At the end of the project, they actually reduced the final price from the original quote because the job turned out to be less complicated and took less time than anticipated. Seeing that honesty reflected in the final invoice made me value them even more for their transparency. A few days after completion, we noticed a minor leak at one of the pipe connections. I contacted them, and they sent a technician out the very next day to resolve it immediately. They happily answered all of my questions and were completely respectful of my timeline throughout. A huge thank you to Curtis and Ryan for all your hard work! I highly recommend them.
Curtis was highly recommended to me by a knowledgeable neighbour. We live in a flood risk area. Curtis planned my plumbing project in a methodical and professional manner. He explained all aspects of what I needed clearly and answered all questions readily and honestly. Curtis’ project team included Ryan S, Wyatt and Riley. All three were professional, knowledgeable and hard workers. I was impressed with the care they showed for our property and kept everything neat and tidy. They were always cheerful and pleased to answer my questions as they updated me on the progress. They were also kind to our dogs. Greg worked with Curtis to solve more complex issues given the nature of my existing plumbing and landscape layout. Both know their stuff. I would confidently recommend Mr Rooter (Ottawa) to my friends and neighbours. Very happy with the finished result!
We had an emergency this evening, on Thanksgiving; we called Mr. Rooter - Lucas showed up within a couple of hours and got the job done. He was clearly very knowledgeable and answered all of our questions. He was super friendly and professional, gave us all the info we needed and we're very happy with the overall service. Thanks again and we would definitely recommend Mr. Rooter to friends and family.
I could not recommend this place less. They showed up to my house to provide a quote for a leaking sink. My wife and toddler son were home and they quoted $800. My wife agrees and texted me the price. I immediately called her and asked to speak with the technician. Shocked at the price, I inquired why it was so expensive and asked what parts needed replacing. He advised that we needed one new kitchen sink basket but it was best to install two new ones. While on the line I googled the price of the parts which came back at $15-45 max. I asked how long the installation would take he responded it would be approximately 1 hour. So he wanted to charge me $800 for 1 hour of labour and two cheap parts. I called him out and told him it was price gouging and to leave my house. I called to complain at their main office and was told they would bring up my concerns with management. The guy who showed up at my house called me about ten minutes later and relayed he spoke with his boss and could drop the price to $600. I said absolutely not and sought other options. Within two hours another plumber showed up and completed the job in less than an hour for $275. A $525 difference. Absolutely disgraceful behaviour on this company’s end. Shame on you. UPDATE: I received multiple calls from their manager Danikko and an email, tripling down on trying to trying to justify their insane pricing. He also requested I delete my review since we had a difference of opinion. Absolutely zero chance of that happening and a complaint has been lodged with the Better Business Bureau. I’ll also point out that the honest plumber who did the work asked what company gave me the ludicrous quote of $800. When I informed him it was Mr. Rooter, he responded my first mistake was contacting them in the first place. Apparently they have a known reputation for price gouging and telling you that work needs to be done when it doesn’t.
Mr. Rooter service was outstanding. I highly recommend this company. I called their number and immediately an assistant answered the phone (no need to leave a voice message like other companies). The assistant found a same day spot to provide service and a technician Ryan S called me shortly to provide a time for the visit. Although he stated a 4 hr time frame, he sent me a message shortly after that he was on his way. This message had his picture and the information from the company, so this was very reassuring. I really liked this feature, gives much more confidence. Ryan looked at the issues with the house and immediately called let me know about next steps. He sent me an email as well with all the details. He was very clear. He sent me the quote and the next steps were super clear and easy. I received also a call shortly after from the quality assurance team to hear from me and if I was satisfied with their service. I really appreciated this call. I had used Mr. Rooter services in the past and although their service in the past was also great, I felt they really improved their customer service. Excellent job! Congratulations!